Emirates have released the
following statement in relation to cancelled flights and schedule changes due
to volcanic ash from the Iceland Volcano Eruption.
DUBAI, U.A.E., 19th April
FLIGHT STATUS INFORMATION IS UPDATED EVERY 5
Online check in is currently
suspended for all Emirates flights. We apologise for any inconvenience caused.
Much of Europe’s airspace remains
closed due to the volcanic activity in Iceland. All of Emirates’ flights to the
UK and most other European destinations are cancelled on the 19th April with the
exceptions of: Moscow, Athens, Larnaca, Malta and Istanbul. These
destinations could also be subject to cancellations if the path of the ash
cloud continues to spread.
Currently Emirates is not
accepting any passengers for travel to European destinations (excluding Moscow,
Athens, Larnaca, Malta and Istanbul) until the 21st April.
Passengers with flights who are
departing from unaffected countries today but scheduled to travel via Dubai
into the UK and Europe tomorrow will not currently be accepted for boarding
from their departure country.
If you are in one of the affected
European countries and your departure airport does open, you must hold a
confirmed booking for that flight in order to go to the airport. You should not
go to the airport if you do not hold a booking for that flight.
All passengers are advised to
check the status of their flight before leaving for the airport.
not go to the airport if your flight is cancelled.
Emirates is keeping its flying
schedule under constant review and will aim to give customers as much notice as
possible once more information is received from European Air Traffic Control
Emirates’ customers affected by
the disruption can cancel their booking or change their onward destination
without charge. All re-issue and cancellation fees will be waived while the
disruption is ongoing.
For rebooking or cancellations
please call your local
Emirates office or contact your travel agent.
If your departure is more than 24
hours away, please do not contact your Emirates office at this stage – please
check your flight status online, and contact Emirates only once your flight is
within 24 hours, if it is affected.
The latest media statement,
questions and answers as a PDF document are contained here.
The safety of our passengers and crew is of
paramount importance and will not be compromised.