Etihad Airways has expanded the introduction
of their self service kiosks at Abu Dhabi Airport, the this expanded service
will allow an Etihad passenger to enter their Etihad Frequent Flyer card, type
in their booking reference or e ticket number, and then scan their Passport at
which point they will be able to chose their seat and print boarding pass &
There are currently 8 self service check-in
terminals in the economy check-in area and two in the T3 Premium check-in area.
The full media release from Etihad can be read
LAUNCHES SELF SERVICE KIOSKS AT HOME-BASE
Etihad Airways continues to expand its
customer ground services with the launch of dedicated self service check-in kiosks
at Abu Dhabi airport’s Terminal 3. Etihad customers can now also use the kiosks
at Terminal 1.
Customers of the UAE’s national airline have
access to eight kiosks in the economy check-in area of Terminal 3, and there
are two kiosks in the T3 premium check-in area.
To use the kiosks, customers simply key in
their booking reference or e-ticket number; scan their passport; or insert their
Etihad Guest card. Once this has been done the customer can choose their seat
and print their boarding pass and baggage tags.
Peter Baumgartner, Etihad Airways’
Chief Commercial Officer, said: “The introduction of the new self
service kiosks is another achievement in our pledge to continually enhance the
services we offer our customers at all times in their journey.
“The first ten kiosks are conveniently placed
throughout the Etihad terminal and will enable customers, especially those
travelling on short haul flights, to save time on their journey and allow them
to relax in our lounge or visit the shops and restaurants airside in the
Etihad offers a range of online services at www.etihad.com. Via the website customers can
check-in for their flights up to 24 hours in advance as well as choose their
seats on the aircraft. The airline also has city check-in facilities in Abu
Dhabi city and Dubai.
Etihad will also complete the next phased
roll-out of its new digital strategy towards the end of 2010. Within the
strategy customers will be offered a range of services and information via
mobile devices and other digital channels. It will also include a brand new
website and online shopping experience for airline customers.
Etihad launched its own iPhone application
earlier this year – the first of its kind. The application enables members of
the Etihad Guest loyalty programme to manage their accounts and stay informed
of the latest offers via their iPhone and provides them full access to over
1,700 products from the airlines award winning reward shop.