Jetstar has sent
another update in relation to its flights into and out of Bali Indonesia
following the Indonesian Volcanic Ash Cloud from the Tengger Caldera volcano.
In short Jetstar has
decided to resume all services into and out of Denpasar (DSP) Bali, also as
there are a large number of passengers stuck in Bali Jetstar will be adding
additional services to assist with the backlog.
The full media release from Jetstar can be read below:
Update on Jetstar Bali services
Jetstar wishes to provide an update on its
international services into Denpasar (Bali) from Australia and Singapore as a
result of a volcanic ash cloud caused by Tengger Caldera volcano in Indonesia.
We are pleased to confirm that all scheduled
services to and from Denpasar (Bali) will operate today, apart from one
outbound cancellation (listed below). To assist with customer recovery we will
be operating additional services from Bali commencing tomorrow morning (Sunday,
30 January 2011).
Our decision to resume safe flying to and
from Bali is based on information provided from the Darwin Volcanic Ash
Advisory Centre, which is indicating that the volcanic cloud is dissipating.
Safety of our passengers and crew remains our
first priority and we will be regularly monitoring conditions and communicating
with affected customers on their updated flight itineraries.
JQ37 Sydney-Denpasar (departing 1735).
Flights operating today:
JQ116 Perth-Denpasar (scheduled departure 1005 now departing at 1235) /
JQ117 Denpasar-Perth (scheduled departure 2245 now departing at 0015).
JQ35 Melbourne-Denpasar (departing 1845) / JQ36 Denpasar-Melbourne
JQ38 Denpasar-Sydney (scheduled 2210)
JQ83 Darwin-Denpasar (departing 1610) / JQ84 Denpasar-Darwin (departing
JQ81 Darwin-Denpasar (scheduled departure 1930, brought forward to 1640)
/ JQ82 Denpasar-Darwin (scheduled departure 2250, brought forward to 1845)
JQ116 Denpasar-Singapore (scheduled departure 1445 now departing at
1715) / JQ117 Singapore-Denpasar (scheduled departure 1835 now departing at
Jetstar is providing affected customers with
regular updates via Jetstar.com, the Jetstar Call Centre, SMS text messages to
customers and other communication channels such as letters to hotels in Bali.
Passengers not in their home port, such as
Bali, are being provided with accommodation, meal reimbursements and phone
Affected passengers with cancellations are
being offered the following options by Jetstar:
Delay of travel: Customers may delay their
travel to or from Bali. Travel must be completed by 31 March 2011.
Free moves to an alternative Jetstar
destination or re-routing to get passengers to their end destination. Travel
must be completed by 31 March 2011.
Jetstar customers (in Australia) with
near travel requirements to and from Bali should check Jetstar.com,
which will be updated regularly or contact 131 538.
Our customers currently overseas can reach
the Jetstar Contact Centre on
Bali: + 001 803 61 691 (+61 3 9347 0153).
Singapore: 800 616 1977
Extra Services from Bali
In addition to the resumption of services, Jetstar will be operating an
additional ad hoc service from Denpasar to assist in the recovery of
Now that services have resumed, Jetstar will also be using available
seats to accommodate passengers on previously cancelled services. This process
may take several days, however we are committed to helping our customers
complete their journey as soon as possible.
Jetstar will be liaising with passengers in
regards to their revised travel itineraries.
We are currently using available seat
capacity of scheduled flights to recover passengers outbound from Australia.
update will be provided at or before 1030 Sunday 20 January 2011 AEDT.