Jetstar has completed the upgrade of its reservation systems
which I reported on a few days ago, with Jetstar’s web and telephone based
operations cutting over to the New Skies system as of 7:00 PM AEDT last night.
The full media release from Jetstar can be found below:
Jetstar reservations systems now live after successful systems cutover
Jetstar’s reservation system
including Jetstar.com and the
cutover from ‘Open Skies’ to ‘New Skies’ last night at 7.00 pm AEDT.
Jetstar underwent one of its
biggest system cutovers in the airline’s five year history when it shut down
all electronic check-in and all sales channels at 5.00 pm AEDT on Friday for its
previous reservation system to be replaced over the weekend.
The system replacement had
been planned over the last 18 months and included Jetstar, Jetstar Asia/Valuair
and Jetstar Pacific.
Jetstar had expected to open
all sales channels including Jetstar.com
and the Jetstar Telephone
the success of the cutover has meant that the new system is now live and
operational ahead of schedule.
All Jetstar airports are now
running on the new electronic check-in system with kiosk check-in available
across the network. Web check is
expected to go live within the next 24 hours.
Jetstar Chief Executive Officer
part in the success of the cutover which saw no significant disruption to the
sincerely thank Jetstar’s passengers for their patience and cooperation over
the weekend,” he said.
“With thousands of our passengers web-checking in advance or arriving
early to the airport, we have been able to significantly speed up the manual
check in process and the on time departure of our aircraft.
“With minimal disruptions to our network, and the cooperation of Jetstar
passengers, our team has delivered one the most successful cutovers.
“We now look forward to sharing the benefit of the new reservation and
booking platform with our Jetstar customers both here and overseas,” Mr
Jetstar team and the global team from Navitaire, the New Skies system provider,
continue to monitor the rollout closely with resources in place to manage any
new systems requirements and issues, minimising any potential impact on Jetstar