Important Information for All Jetstar Passengers and Customers wishing to book Jetstar flights; Jetstar’s reservation system will undergo a major upgrade requiring its reservation systems to go offline from Friday 6 Feburary until Monday 9 Feburary 2009. The full media release from Jetstar is below:
Friday 6th February, Jetstar will undergo one of its biggest system
cutovers in the airline’s five year history as it replaces its existing
reservation system ‘Open Skies’ with a new reservation system ‘New Skies’.
system replacement, which has been planned over the last 18 months and includes
Jetstar, Jetstar Asia/Valuair and Jetstar Pacific, is a step-change in system
functionality designed to accommodate Jetstar’s expanding network and to
deliver new, greater customer benefits.
Skies’ will allow Jetstar to build and introduce new product innovations with
greater complexity and functionality. ‘New Skies’ will also allow
customers to develop more complex itineraries and will provide Jetstar.com
with a greater capacity to handle more customers and transactions as the
airline and its network continues to grow.
the system will require Jetstar’s entire reservation systems including the
website and the call centre to close from 5.00 pm AEDT on the 6th
full transition is expected to take the weekend with the Jetstar Telephone
Reservation Centre and Jetstar.com planned to be fully operational again by the
morning of Monday 9th February 2009.
system replacement will require Jetstar to operate manual check-in processes
from 6.30 pm AEDT on Friday 6th February 2009. Arrangements
are in place to minimise any impact on Jetstar passengers travelling during
this time and extra staff have been put on at airports for the duration.
would like to offer the following advice to passengers and customers.
IMPORTANT INFORMATION for customers travelling on Jetstar 6th
– 8th February 2009:
would like to advise passengers that all Jetstar airports will be operating
manual check-in from 6.30 pm AEDT on 6th February 2009 until the
system replacement is successfully completed and computer check-in systems
passengers with no check-in baggage are encouraged to web-check for flights
from between 6th – 7th February prior to 7.00 pm AEDT on
Thursday 5th February 2009. Web check-in will be available 72 hours
prior to flight departures. Web-check will not be available for flights
departing on Sunday 8th February.
those passengers with bags, we are still encouraging you to web-check however
passengers will need to take baggage to the appropriate check-in counter.
This will still speed up the check-in process as staff will only need to
who are unable to web-check, we ask to allow extra time when checking in as the
manual process is slower than regular check-in. Check-in opens two hours
before departure. Additional staff will be in place to assist.
passengers will not be able to check-in via the Qantas Club from 6.30 pm on
Friday 6th February 2009 and throughout the weekend of the system
IMPORTANT INFORMATION for customers wishing to book via Jetstar.com or
the Jetstar Telephone Reservation Centre from 5.00 pm AEDT Friday 6th
February 2009 until 4 am Monday 9th February 2009.
would like to advise that bookings via Jetstar.com and the
Jetstar Telephone Reservation Centre will not be available from 5.00 pm AEDT on
Friday 6th February 2009.
and the Jetstar Telephone Reservation Centre are expected to be fully
operational again by 4.00 am AEDT on Monday 9th February 2009.
travelling on the evening of the 6th February 2009 until and
including 8th February 2009 have been sent email and SMS advice for
travel over the period. In addition, information will be available via Jetstar.com
and through the Jetstar Telephone Reservation Centre (131 538).
Chief Executive Officer Bruce Buchanan said he would like to thank passengers
and customers for their patience during the system replacement.
is extremely grateful for everyone’s understanding and patience during the
cutover,” Mr Buchanan said.
new system will importantly support our growth and will enhance the Jetstar
look forward to sharing the benefits of this bigger and better Jetstar with our
customers once the cutover is complete.
we have and have had a large dedicated team of staff working on this upgrade
for nearly a year, we do ask for the co-operation and patience for our
customers over this weekend.
are working extremely hard to minimise any impact.”
with queries regarding travel with Jetstar from the evening of the 6th
February 2009 until and including Sunday 8th February should visit Jetstar.com
or call the Jetstar Telephone Reservation Centre on 131 538.