Qantas today unveiled plans to
overhaul its domestic airport check-in which will halve check-in times for
customers at CityFlyer ports across Australia.
Speaking at the National Aviation
Press Club today, Qantas Chief Executive, Mr Alan Joyce, said the Airport of
the Future initiative would begin next year with the introduction of next
“Qantas will be introducing new world-leading technology to
revolutionise the airport experience for its customers around Australia,” Mr Joyce said.
“Qantas Frequent Flyers’ cards will be embedded with an
intelligent chip, transforming them into personal boarding passes linked to
permanent bag tags.
“This will enable Qantas passengers to swipe their Frequent
Flyer card on a reader and head to a simplified baggage drop, or straight
through the security process to their departure gate, or Qantas lounge.
“The first stage of our Airport of the Future initiative will
help eliminate queues for our customers. It will commence in Perth and will be
followed by Sydney, Melbourne, Brisbane, Adelaide and Canberra.
The service will be available for
all Qantas Frequent Flyers from Silver through to Platinum and all Qantas Club
Members. Bronze Frequent Flyers and non-frequent flyers will also see
significant upgrades to their check-in arrangements, with hosted kiosks and
rapid bag drop.
“With this new personal boarding pass and permanent bag tag,
checking in baggage will no longer be a chore – no more baggage stickers and
weigh-ins at the desk. While the process will be simple, the technology behind
it will ensure the full range of security checks remain solidly in place,” Mr Joyce said.
Mr Joyce said the new approach was
expected to halve check-in time.
“Next-generation check-in is
all about responding to our customers’ desire for increased speed and ease
through the airport process,” he said.
“The response from
customers, in our market research, to the major innovation, has been
“Importantly, the changes
will provide new added services for our Frequent Flyers, particularly business
travellers, who are time poor and looking for ease and efficiency when they
A next generation check-in will commence
in Perth in mid-2010. Roll-out will then commence in Sydney towards the end of
next year, Melbourne in early 2011 and remaining CityFlyer ports through the