Zagat have announced the 2009 results of their annual
Airline Survey, with Singapore Airlines, Virgin America, Southwest Airlines
& continental Airlines dominating the 14 survey categories.
Every Airline was rated separately on a 30 point scale on to
determine Comfort, Service Food and the quality of their website.
The full results for the 2009 Zagat Airline Survey was as follows:
Top-Rated Large Domestic Airlines –
Premium Seating
21 Continental Airlines
17 American Airlines
17 Delta Air Lines
16 United Airlines
15 AirTran Airways
Top-Rated Midsize Domestic Airlines –
Premium Seating
24 Virgin America
21 Hawaiian Airlines
20 Alaska Airlines
Top-Rated Large Domestic Airlines –
Economy Seating
19 JetBlue Airways
15 Continental Airlines
15 Southwest Airlines
12 AirTran Airways
11 Delta Air Lines
Top-Rated Midsize Domestic Airlines –
Economy Seating
21 Virgin Amercia
21 Midwest Airlines
16 Hawaiian Airlines
Best International Airlines – Premium Seating
28 Singapore Airlines
26 Cathay Pacific Airways
26 Emirates Airline
25 Air New Zealand
25 Virgin Atlantic Airways
Top-Rated International Airlines – Economy
Seating
24 Singapore Airlines
22 Emirates Airline
21 ANA (All Nippon Airways)
21 Air New Zealand
21 Thai Airways
Top Airline Websites
23 Virgin America
23 Southwest Airlines
22 Virgin Atlantic Airways
22 Continental Airlines
22 JetBlue Airways
Top Frequent Flier Programs
20 Virgin Atlantic (Flying Club)
19 Alaska Airlines (Mileage Plan)
18 Lufthansa/Swiss (Miles & More)
18 Continental Airlines (OnePass)
Other Categories Based on Consumer
Preference
Best In-Flight Entertainment – Domestic
- JetBlue
Airways
- Virgin
America
- Continental
Airlines
- Delta
Air Lines
- American
Airlines
Best Value – Domestic
- Southwest
Airlines
- JetBlue
Airways
- Continental
Airlines
- American
Airlines
- Delta
Air Lines
Best In-Flight Entertainment – International
- Virgin
Atlantic Airways
- Singapore
Airlines
- Continental
Airlines
- British
Airways
- Delta
Air Lines
Best Value – International
- Continental
Airlines
- American
Airlines
- Virgin
Atlantic Airways
- Delta
Air Lines
- British
Airways
Best Consumer On-Time Estimates – Domestic
- Southwest
Airlines
- JetBlue
Airways
- Continental
Airlines
- American
Airlines
- Delta
Air Lines
Best Luggage Policy – Domestic
- Southwest
Airlines
- JetBlue
Airways
- Continental
Airlines
- American
Airlines
- Delta
Air Lines