Dear Ben I am new to this website so hopefully I am in the right spot.
I wish to redeem seats for travel during Christmas on SIA KrisFlyer. However, they have only released up to 1 Jan 09 at the moment and I want to come back around 8 Jan. There are seats (going out) available on Christmas eve at the moment. My fear is that if I wait for the (coming back) seats on 8 Jan to be released, the 24 Dec seats will be gone by then.
Therefore, my plan is:
Book confirmed (outgoing) seats on 24 Dec
Book confirmed (incoming) seats on 31 Dec (or alternatively waitlist (incoming) seats for 1 Jan)
As soon as the 8 Jan seats are released, I will change the dates for the incoming seats.
What I am confused is that I read on SIA's website that there is no penalty to change dates as long as tickets are unused but when I rang customer service, they say u can only change the dates ONCE (this is inconsistent with the terms and conditions on the website). Customer service urged me to wait until the seats I want are released before I do anything.
What would you do? I really appreciate your advice.
Regards
Monica