Emirates have announced that with additional services it has added in the aftermath of the Volcanic Ash Flight Cancellations, they have been able to move an additional 1000 passengers travelling to/from the UK Yesterday. The full media release from Emirates can be read below: Thousands more Emirates passengers move throughout Europe Further additional flights to speed up passenger movements 23rd April 2010 – Thousands more Emirates’ passengers have been able to travel, supported by a full schedule of European flights and extra services to London. In addition to the usual eight daily flights to the British capital, a further two were added to London Gatwick yesterday, clearing 1,000 extra passengers travelling to and from the UK. This followed two earlier extra Gatwick flights, while a further Gatwick service is planned for today. Salem Obaidalla, Emirates’ Senior Vice President, Commercial Operations Europe & Russian Federation, said: “We’re into day two of the recovery operation and we are making good progress now that stability has returned to European airspace. However, our network is extensive and people have been affected in all corners of the world. We have a duty to look after every single passenger to make sure that they are on their way as soon as possible.” All of Emirates 22 routes into Europe are operating, but the airline again reminded passengers not to go to airports unless they have a confirmed seat on a flight. Mohammed Mattar, Emirates’ Divisional Senior Vice President, Airport Services, said: “We know this is not easy and people have been very patient, but we need everyone’s cooperation to resolve this as quickly as possible. This is unprecedented as far as we are concerned and our staff are doing all they can to place passengers on flights as capacity becomes available. The number of remaining transit passengers in Dubai continues to dwindle with each departing flight.” Mr Mattar added: “If your flight is confirmed to operate and you are holding a confirmed ticket, it’s ok to go to the airport. If you were booked on a flight that was cancelled and not holding a confirmed seat on an alternative flight, we ask you not to go to the airport.” Online check in remains suspended for all Emirates’ flights and passengers are urged to check the status of their flights on www.emirates.com/au, which is updated every five minutes. At the height of the havoc caused by the volcanic ash clouds from Iceland, Emirates had a fifth of its fleet grounded and up to 6,000 transit passengers accommodated in hotels across Dubai. Losses were running at US$ 10 million per day. Paul Dutton, Emirates’ Vice President, Network Control, said: “The key to the speed of our recovery is making full use of all available aircraft and making sure we match passengers who have been delayed with available seats. At the same time, we are laying on extra services to increase capacity to get as many people moving […]
Qantas has announced that from today it would begin to resume flights from London to Australia and from Asia to Europe with Australia to Europe bound flights to resume from Tomorrow. Details are as follows: London to Australia to being operation from Today Wednesday 21 April 2010 London to Sydney via Singapore (QF8232) to depart 1205 hrs local time London to Melbourne via Hong Kong (QF8230) departing at 1220 hrs local time Asia to Europe flight to resume operation from Today Wednesday 21 April 2010 Singapore to Frankfurt (QF8205) departing at 2320 local time Singapore to London (QF8209) departing at 2305 hrs local time Bangkok to London (QF8201) departing at 2320 local time Singapore to London (QF8231) departing at 2359 local time Hong Kong to London (QF8229) to depart at 0735 local on Thursday 22 April. Australia to Europe Bound flights will begin operation from Thursday 22 April 2010 with details as follows: Melbourne to London (QF9) departing at 1530 hrs local time Sydney to Frankfurt (QF5) departing at 1550 hrs local time Sydney to London (QF31) departing at 1615 hrs local time Sydney to London (QF1) departing at 1700 local hrs time Melbourne to London (QF29) departing at 2300 local time The full media release from Qantas can be read below: QANTAS TO RESUME SERVICES BETWEEN AUSTRALIA AND EUROPE SYDNEY, 21 April 2010: Qantas announced today it would resume services between Europe and Australia and Asia and Europe on Wednesday 21 April (local times). Scheduled services between Australia and Europe via Asia will recommence tomorrow Thursday 22 April. Qantas Chief Executive Officer, Mr Alan Joyce, said a range of factors had been taken into consideration before making the decision to recommence services. “We have been closely monitoring the evolving situation in Europe and liaising with European authorities about the opening of airspace across Europe,” he said. “Qantas welcomes the opening of airspace and we will resume flights out of the UK to Australia today and from Asia to London and Frankfurt. “I would like to thank our customers for their patience during this time. We are working on providing supplementary services to help clear the backlog and we will let our customers know as soon as possible. “We estimate it will take approximately two to three weeks to clear the current backlog.” The following flights will operate on Wednesday 21 April: From London to Australia QF8232 London to Sydney via Singapore scheduled to depart at 1205 local time QF8230 London to Melbourne via Hong Kong scheduled to depart at 1220 local time From Asia to London/Frankfurt QF8205 Singapore to Frankfurt scheduled to depart at 2320 local time QF8209 Singapore to London scheduled to depart at 2305 local time QF8201 Bangkok to London scheduled to depart at 2320 local time QF8231 Singapore to London scheduled to depart at 2359 local time QF8229 Hong Kong to London scheduled to depart […]
British Airways have announced that incoming flights will begin landing into Heathrow and Gatwick at between 0500 and 1200 hrs GMT following NATS decision to reopen UK airspace from 2200 hrs tonight. In addition British Airways plans to operate all long haul flights on Wednesday 21 April. The full media statement from British Airways can be read below: We are very pleased that the aviation authorities have opened UK airspace to enable us to begin in earnest the task of bringing our stranded customers home. We appreciate the consideration that the CAA and the Government have given to the evidence and data that we and other airlines have put forward in support of a safe approach to managing the potential risk posed by the volcanic activity in Iceland. Willie Walsh, British Airways’ chief executive, said: “Safety is always our over-riding priority. We have many years of experience of operating in areas of volcanic activity all around the world. “On behalf of the tens of thousands of customers stranded around the globe, we are delighted the authorities have paid heed to the arguments we and the industry have put forward.” We will do all we can to bring in as many of the 28 longhaul aircraft as possible we had originally been due to land at Heathrow or Gatwick after 1900 on Tuesday. However, it is bound to take some considerable time before we can restore our full flying programme. We are reviewing our schedule to see if we can operate some longhaul flights into Heathrow and Gatwick landing between 0500 and 1200 on Wednesday April 21. At this stage we are looking to operate all longhaul flights departing from Heathrow and Gatwick on Wednesday April 21. This will help to get more aircraft, pilots and cabin crew back who are currently in the UK out to cities around the world to help customers still awaiting a flight. Even though UK airspace has been re-opened there will be shorthaul cancellations to and from London airports until 1300 UK time.
Virgin Atlantic has announced it is currently working on contingency plans and re-scheduling of flights now that NATS will reopen UK airspace as of 22:00 tonight. The full media release from Virgin Atlantic along with a comment from Virgin Atlantic chief Executive Steve Ridgway can be read below VIRGIN ATLANTIC UPDATE ON FLYING SCHEDULE Virgin Atlantic is continuing to work on its contingency plans following the announcement by NATS that airspace will re-open at 22:00 this evening. As such Virgin Atlantic plans to operate a number of flights to and from it’s UK and international airports over the next 24 hours onwards, with the aim of resuming its full flight schedule as soon as possible. The exact details of which flights will operate will be published on the Virgin Atlantic website later this evening. Passengers who are currently away from home will be notified if they are booked to travel on any of the flights which are operating. Passengers who hold a confirmed booking for flights from the UK should check the website to see if their flight is operating. We strongly urge passengers not to travel to the airport over the next few days unless they have a confirmed booking on a flight which is confirmed to operate. Virgin Atlantic would like to reassure passengers that staff are working around the clock to help minimise the disruption for passengers and would like to thank them for their understanding and patience. In addition Steve Ridgway, chief executive of Virgin Atlantic, commented; “Virgin Atlantic welcomes the opening of UK airspace and we will fully comply with the conditions set down by the CAA. The safety of our passengers and crew is our highest priority. We are working on our contingency plans so that we can resume our scheduled passenger flights and repatriate passengers at the earliest opportunity. “Whilst the reopening of airspace is good news both for passengers and the industry as a whole it is likely to take several days to get everyone who has been affected to their destinations. We continue to urge the Government to lay on further flights to speed up the repatriation process. “We know this situation has been extremely difficult for passengers and so would like to continue to thank those affected for their patience and understanding in this extraordinary situation. I would also like to thank all of our staff who have worked around the clock to help passengers around the world.”
Following the Iceland Volcano Eruption which has caused chaos for most flights into and out of Europe, Air France has announced that will gradually begin to resume flights. Please see the following statement from Air France and also check the Air France website for more information. Last information updated on April 20 at 12h30 PM UTC (14h30 PM Paris local time) On French and European authorities decision to open some air routes in the European air space, Air France is able to resume step by step its flights schedule. On April 20, at the present time Air France forecasts: Departure flights: – Long haul Flights: Normal operations from Paris-Charles de Gaulle and Paris-Orly. – Short and medium-haul flights: From Paris-Orly: only some flights ” La Navette” (Bordeaux, Marseille, Nice and Toulouse) and some flights to and from Paris and to and from Corsica operate. – From Paris-Charles de Gaulle: only some domestic flights (France) operate. A few flights to European destinations operate as from 12h00. Arrival flights: – Long haul flights departed on April 19 from Air France main stations arrive at Paris on April 20. Flights arrival time could be re-scheduled. Short-haul and medium-haul connecting flights in Paris cannot be assured except connections to south of France.
British Airways have announced that UK airspace remains closed due to Volcanic Ash from the Iceland Volcano Eruption. Even though airspace over most of Europe is now clear for flights and British Airways had planned to have a large majority of their flights in operation it looks like flight will not be departing Heathrow today, however there is a good chance some short and long haul into Heathrow may arrive today (Subject to Airspace restrictions). The full media release from British Airways can be read below: Despite the fact that airspace over most European countries is open, UK airspace remains effectively closed. With other UK airlines, British Airways is working with the Civil Aviation Authority (CAA) to provide data that would enable the Authority to complete a risk assessment relating to the operation of aircraft in UK airspace. We hope that on the basis of the data provided by the industry, the CAA will be in a position to direct National Air Traffic Services (NATS) to reopen UK airspace and allow British Airways to operate flights into and out of the UK. We will only operate flights where we have assessed the situation to be safe in accordance with all our normal operating procedures, which are based on many years of experience of operating in areas of volcanic activity around the world. We deeply regret the great inconvenience caused to our customers as a result of NATS’ decision to close UK airspace over the last six days. We hope to reach a position soon where we can begin repatriating customers in large numbers, and we are planning to operate a number of inbound longhaul flights today, subject to airspace restrictions. The continuing restrictions have forced us to cancel our earlier plans to operate some shorthaul and some longhaul departures from Heathrow today. We understand the frustration our customers feel and we thank them for their patience. We assure them we are doing everything we can to resolve this situation.
Qantas has released the following update in relation to Qantas Flight Cancellations and Schedule changes due to volcanic ash from the Iceland Volcanic Eruption. The full media release from Qantas can be read below: UPDATE: IMPACT TO QANTAS SERVICES – VOLCANIC ASH IN EUROPE SYDNEY, 20 April 2010: Qantas has made further changes to its scheduled services on Wednesday 21 and Thursday 22 April due to the continued closure of airspace in Europe. All flights from Asia to Europe will be cancelled as follows: Wednesday 21 April QF5 Singapore to Frankfurt cancelled QF9 Singapore to London Heathrow cancelled QF31 Singapore to London Heathrow cancelled Thursday 22 April QF1 Bangkok to London Heathrow cancelled QF29 Hong Kong to London Heathrow cancelled However services between Australia and Asian destinations will operate as follows: QF1 will operate Sydney to Bangkok as scheduled QF31 will operate Sydney to Singapore as scheduled QF9 will operate Melbourne to Singapore as scheduled QF29 will operate Melbourne to Hong Kong as scheduled On Thursday 22 April, QF5 Sydney to Singapore will be cancelled, however all passengers will be accommodated on the scheduled return QF31 Sydney to Singapore service. Qantas will continue to operate scheduled services between Asian destinations and Australia as follows: QF2 will operate Bangkok to Sydney as scheduled QF30 will operate Hong Kong to Melbourne as scheduled QF6 will operate Singapore to Sydney as scheduled QF32 Singapore to Sydney has been cancelled, however all passengers will be accommodated on the scheduled QF6 Singapore to Sydney service. Qantas inbound services from London Heathrow and Frankfurt will be cancelled as follows: Wednesday 21 April QF32 London to Singapore cancelled QF30 London to Hong Kong cancelled QF10 London to Singapore cancelled QF2 London to Bangkok cancelled QF6 Frankfurt to Singapore cancelled Qantas Airways Limited ABN 16 009 661 901 Thursday 22 April QF32 London Heathrow to Singapore cancelled QF6 Frankfurt to Singapore cancelled Qantas Group Executive Government and Corporate Affairs, Mr David Epstein,. said over 15,000 Qantas customers had now been impacted by the cancellation of flights into and out of Europe “Qantas is urging passengers to reconsider any non-urgent travel to Europe,” Mr Epstein said. “Customers due to travel on cancelled services will be transferred to next available scheduled services or offered a refund. At this time there is no new or additional seat availability on services to Europe until early May. “Qantas will be doing everything to meet passenger needs once flights into Europe are able to resume, however access to UK and European airports will be difficult due to the backlog of flights from around the world. “Qantas is exploring the opportunity to operate supplementary flights to reduce back loads, however these services cannot be applied for until we have confirmation on airspace availability from European authorities.” Customers booked on affected flights are advised not to proceed to the airport. Customers in Singapore, Hong […]
This page has the latest information from Airlines on Airline Flight Cancellations and Schedule changes due to Volcanic Ash from the Icelandic Volcano Eruption. Last update 21 April 2010 02:30 pm +10 GMT (Sydney Australia) 05:30 GMT with updates from Qantas. If you are stuck trying to either get into or out of Europe please ensure you check back with this page on a regular basis for regular updates from the airlines Air France Update 20 April 2010 Air France will gradually begin to resume some flights more details can be found at the following page: Air France to gradually Resume Flights following Iceland Volcano Eruption Update 19 April 2010 Paris Charles de Gaulle and Paris Orly Airports closed until 20 April Conditions permitting Air France will operate the following flights on 19 April 2010 Route Flight Number Departure Time Arrival Time Toulouse to Fort De France AF4162 11:00 a.m 1:25 p.m Toulouse to New York Kennedy airport AF4168 2:00 p.m 2:00 p.m Toulouse to Dakar AF4170 4:00 p.m 7:35 p.m Toulouse to Saint Denis de la Reunion AF4172 8:00 p.m 8:50 a.m Toulouse to Hong Kong AF4174 10:00 p.m 3:35 p.m Toulouse to Sao Paulo AF4176 11:59 p.m 6:35 a.m Pau to Dubai AF4178 11:00 p.m 7:40 a.m For flights on the 19 April Air France will operate a complimentary bus service from Paris Charles de Gaulle airport to Toulouse and Pau this bus will depart at 07:00 am and customers should arrive at least 1 hour before departure. Latest update Air France Flight Cancellations and Schedule Changes due to Iceland Volcano Eruption Air New Zealand Air New Zealand flights into and out of the UK are not expected to commence operation until 6 am on Tuesday 20 April 2010 therefore the following services will be affected: Auckland to Los Angeles to London NZ2 will terminate in Los Angeles Auckland to Hong Kong to London NZ39 will terminate in Hong Kong London to Los Angeles to New Zealand (NZ1) is expected to operate Latest update Air New Zealand Europe Flight Cancellations due to Iceland Volcano Eruption American Airlines American Airlines are recommending passengers regularly check the American Airlines Flight Status Information Page and not to proceed to your airport until your flight has been confirmed on the website that it will resume British Airways Latest Update 21 April 2010 08:00 am (+10 GMT – Sydney Australia) British Airways plans to have some inbound flights landing into Heathrow and Gatwick between 0500 & 1200 hrs GMT on Wednesday 21 April 2010 and in addition have all long haul flights in operation on Wednesday 21 April 2010. Please check the British Airways website for more information The latest media statement from BA can be read here: British Airways Announce Planned Resumption of Flights Following Volcanic Ash Situation While the majority of Europe should be clear for flights today the UK is not clear, and as such British Airways […]
Delta Airlines are recommending all passengers regularly check the Delta Airlines Flight status page and not to proceed to your airport until this page shows that your flight is scheduled Last Updated: April 17, 2010, 7:30pm EDT Iceland Volcano has impacted travel to, from, or through parts of Northern Europe. Check flight status frequently for up-to-the-minute info about your flight plans, or get updates sent directly to your wireless device or email with Delta Messenger. Rescheduling Flights If your flight is canceled or significantly delayed, you are entitled to a refund. Even if your flight is not canceled, you may make a one-time change to your ticket without fee if you are scheduled to travel to, from, or through the following cities on Delta, Delta Connection®, or Delta/KLM-coded flights during the specified time periods listed below. Edit your itinerary at delta.com to avoid long lines and high call volumes. Or you may contact Reservation Sales to make changes to your itinerary. Additional collection in fares may apply. See Conditions & Restrictions below. Destination (To, From, or Through) Dates of Travel Impacted Ticket Reissue Date (On or Before) New Travel Origination Dates (No Later Than) AMS – Amsterdam BRU – Brussels BUD – Budapest CDG – Paris, Charles de Gaulle CPH – Copenhagen DUB – Dublin DUS – Dusseldorf FCO – Rome FRA – Frankfurt KPB – Kiev LGW – London, Gatwick airport LHR – London, Heathrow airport MAN – Manchester MUC – Munich MXP – Milan NCE – Nice PRG – Prague SNN – Shannon STR – Stuttgart SVO – Moscow TXL – Berlin, Tegel airport VCE – Venice ZRH – Zurich Apr 15-23, 2010 Apr 30, 2010 June 10, 2010 Conditions & Restrictions Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.
United Airlines has released the following statement in relation to flight cancellations and schedule changes due to Volcanic ash from the Iceland Volcano Eruption. United Airlines are recommending passengers check their flight status at the United Airlines Flight Status Page The full media release from United Airlines can be read below: Volcanic ash clouds over the North Atlantic are resulting in the closure of several European airports and the cancellation of thousands of flights worldwide. As a result, United has canceled a number of flights between the United States and Europe through the weekend. We recognize flight cancellations are inconvenient, but your safety and the safety of our crews and aircraft are our highest priorities. Travel waivers are in place, and United is attempting to rebook ticketed customers, whose flights have been canceled, on the next departing United flight with available seats. You can confirm whether your flight has been canceled using the Flight Status function below. You may also confirm whether you have been automatically rebooked, and you may be able to change your new reservation or check in for your new flight. Instructions are below. If your travel plans are impacted by this situation and you decide to cancel or reschedule your trip instead of continuing travel, you may be eligible for a refund of any unused portion of your ticket. Travel waivers have been issued for… Travel to, from or through Dates covered Tickets purchased on or before Amsterdam, Netherlands (AMS) Brussels, Belgium (BRU) Frankfurt, Germany (FRA) Geneva, Switzerland (GVA) London, England (LHR) Madrid, Spain (MAD) Moscow, Russia (DME) Munich, Germany (MUC) Paris, France (CDG) Rome, Italy (FCO) Zurich, Switzerland (ZRH) April 14 – 22, 2010 April 14, 2010
Etihad Airways has released the below statement in relation to flight cancellations and Schedule changes due to Volcanic Ash from the Iceland Volcano Eruption The full statement can be read below: Etihad Airways flight disruptions as of 0920 (GMT) April 19 Volcanic ash continues to disrupt flights across Europe and the UK, with many flights cancelled. The situation is changing rapidly – please check the table below regularly for the latest flight cancellations, or call the relevant 24 hour customer assistance number, below. Please note: Etihad has temporarily suspended its web check-in service to enable us to better manage the situation. Flights currently operating in Europe: Etihad is still flying to a number of European destinations. Please check the table below, which will be kept up-to-date with the latest cancellations as the situation evolves. Etihad is hoping to recommence flights to other European destinations in the coming hours and days. Flights currently cancelled in Europe and the UK: Flight no: (From – To) Date Status EY31, Abu Dhabi – Paris 19-Apr EY32, Paris – Abu Dhabi 19-Apr EY17, Abu Dhabi – London 19-Apr EY18, London – Abu Dhabi 19-Apr EY37, Abu Dhabi – Paris 19-Apr EY38, Paris – Abu Dhabi 19-Apr EY1, Abu Dhabi – Frankfurt 19-Apr EY2, Frankfurt – Abu Dhabi 19-Apr EY7, Abu Dhabi – Frankfurt 19-Apr EY8, Frankfurt – Abu Dhabi 19-Apr EY11, Abu Dhabi – London 19-Apr EY12, London – Abu Dhabi 19-Apr EY15, Abu Dhabi – Manchester 19-Apr EY16, Manchester – Abu Dhabi 19-Apr EY55, Abu Dhabi – Brussels 19-Apr EY56, Brussels – Abu Dhabi 19-Apr EY19, Abu Dhabi – London 19-Apr EY20, London – Abu Dhabi 19-Apr EY3, Abu Dhabi – Munich 19-Apr EY4, Munich – Abu Dhabi 19-Apr EY45, Abu Dhabi – Dublin 19-Apr EY42, Dublin – Abu Dhabi 19-Apr EY11, Abu Dhabi – London 20-Apr EY12, London – Abu Dhabi 20-Apr For the latest information, please call our 24 hour customer contact centre: • In the UAE – 800 550 55 (toll free) • In the UK – 0800 917 7521 (toll free) • Customers in other overseas locations can contact their local office or +971 25 990 900 What are my options? Etihad’s guests who are booked and ticketed to travel on a cancelled flight during the affected period can rebook to a new travel date* or cancel their ticket and receive a full refund. To arrange this, call our customer contact centre (details above).
Qantas has released the below information in regard to flight cancellations and Schedule changes due to Volcanic ash from the Iceland Volcano Eruption. Update Monday 19 April 2010 The full media release from Qantas can be read below: UPDATE: IMPACT TO QANTAS SERVICES – VOLCANIC ASH IN EUROPE SYDNEY, 19 April 2010: Qantas has made further changes to its scheduled services on Tuesday 20 April and Wednesday 21 April due to the continued closure of airspace in Europe. All flights from Asia to Europe will be cancelled as follows: Tuesday 20 April QF5 Singapore to Frankfurt cancelled QF9 Singapore to London Heathrow cancelled QF31 Singapore to London Heathrow cancelled Wednesday 21 April QF1 Bangkok to London Heathrow cancelled QF29 Hong Kong to London Heathrow cancelled However services between Australia and Asian destinations will operate as follows: QF1 will operate Sydney to Bangkok as scheduled QF31 will operate Sydney to Singapore as scheduled QF9 will operate Melbourne to Singapore as scheduled QF29 will operate Melbourne to Hong Kong as scheduled On Wednesday 21 April, QF5 Sydney to Singapore will be cancelled, however all passengers will be accommodated on the scheduled return QF31 Sydney to Singapore service. Qantas will continue to operate scheduled services between Asian destinations and Australia as follows: QF2 will operate Bangkok to Sydney as scheduled QF6 will operate Singapore to Sydney as scheduled QF30 will operate Hong Kong to Melbourne as scheduled QF32 Singapore to Sydney has been cancelled however all passengers will be accommodated on the scheduled QF6 Singapore to Sydney service. Qantas inbound services from London Heathrow and Frankfurt will be cancelled as follows: Tuesday 20 April QF32 London to Singapore cancelled QF30 London to Hong Kong cancelled QF10 London to Singapore cancelled QF2 London to Bangkok cancelled QF6 Frankfurt to Singapore cancelled Wednesday 21 April QF32 London Heathrow to Singapore cancelled QF6 Frankfurt to Singapore cancelled Customers booked on affected flights are advised not to proceed to the airport. Customers due to travel on cancelled services will be transferred to next available scheduled services or offered a refund. Next available services to Europe are not known at this time and cannot be confirmed until official notification from European authorities on when flights can resume. Customers in Singapore, Hong Kong and Bangkok who have revised their travel plans to Europe and wish to return to Australia will be booked on the next available return services at no cost. Qantas will be doing everything to meet passenger needs once flights into Europe are able to resume however access to UK and European airports will be difficult due to the backlog of flights from around the world. This situation would be likely to continue for some days. Passengers are advised to check qantas.com for the latest information.
Vietnam Airlines has released the following statement in relation to its Cancelled flights and Schedule changes due to Volcanic Ash from the Iceland Volcano Eruption. Due to the volcanic evolvement in Iceland and ash cloud moving over Europe, the following services of Vietnam Airlines to/from Europe will be cancelled: List of cancelled flights: Scheduled Date of Departure Flight Number Itinerary 19-April VN527 Hochiminh city – Moscow 19-April VN533 Hochiminh city – Paris 19-April VN545 Hanoi – Frankfurt 20-April VN526 Moscow – Hochiminh city 20-April VN532 Paris – Hochiminh city 20-April VN544 Frankfurt – Hanoi Vietnam Airlines’ next scheduled and additional services between Hanoi/Hochiminh city and Europe (Paris, Frankfurt and Moscow) will be provided in the next update. Passengers traveling to/from Europe on the cancelled services are advised not to go to the airport. For updates and supports, please visit www.vietnamairlines.com and contact Vietnam Airlines booking offices. Passengers are advised to give your available telephone numbers to Vietnam Airlines’ staffs. Vietnam Airlines will waive cancellation and change fees for confirmed tickets of the affected flights to/from Europe. Hotlines: – Vietnam: Hanoi +84-4-38320-320, Hochiminh city: +84-8-38320-320, Da Nang: +84-511-3811-111; – Russia: +7-495-5892450; +7-903-795-2889; +7-903-725-9996; +7-903-9616189; +7-962-970-0000 – France: * City Office: +33-1-4455-3990, +33-8100-18-888, * Charles de Gaulle Airport: +33-1-4862-2562, +33-6-7677-9875, +33-6-3140-7239, +33-6-2698-2401; – Germany: +49-69-2972-5650, +49-151-1611-9824; As we are experiencing high call volumes, website visits, we seek our customers’ understanding.
Virgin Atlantic has released the following information regarding Flight Cancellations and Schedule Changes to Volcanic Ash from the Iceland Volcano Eruption. Flying through an area, or near to volcanic ash is prohibited for safety reasons therefore UK National Air Traffic Services (NATS) have extended the closure of UK Airspace once again, until at least 01: 00 on Tuesday 20th April 2010 Following this decision we have cancelled: · All flights in and out of the UK on Saturday 17th April 2010 · All flights in and out of the UK on Sunday 18th April 2010 · All flights in and out of the UK on Monday 19th April 2010 · As there are no flights departing the UK, the subsequent return flights into the UK will also be cancelled. An update regarding flights due to operate on Tuesday 20 April will be made available after 17:0OH (UK local time) on Monday 19th April 2010. Flights between Hong Kong and Sydney are currently scheduled to be operating as normal however passengers from Sydney with a connection on to London should not travel to Hong Kong until London flights have reopened. For more information on our Flight Disruptions Policy follow this link. If your flight has been cancelled, please do not travel to the airport. You should contact your travel agent to rebook on the next available flight. For direct bookings only call our flight disruption line on the following numbers 0844 209 8711 in the UK 1-800-862-8621 in the US Worldwide contact centre telephone numbers.
Emirates have released the following statement in relation to cancelled flights and schedule changes due to volcanic ash from the Iceland Volcano Eruption. DUBAI, U.A.E., 19th April 2010: FLIGHT STATUS INFORMATION IS UPDATED EVERY 5 MINUTES. Online check in is currently suspended for all Emirates flights. We apologise for any inconvenience caused. Much of Europe’s airspace remains closed due to the volcanic activity in Iceland. All of Emirates’ flights to the UK and most other European destinations are cancelled on the 19th April with the exceptions of: Moscow, Athens, Larnaca, Malta and Istanbul. These destinations could also be subject to cancellations if the path of the ash cloud continues to spread. Currently Emirates is not accepting any passengers for travel to European destinations (excluding Moscow, Athens, Larnaca, Malta and Istanbul) until the 21st April. Passengers with flights who are departing from unaffected countries today but scheduled to travel via Dubai into the UK and Europe tomorrow will not currently be accepted for boarding from their departure country. If you are in one of the affected European countries and your departure airport does open, you must hold a confirmed booking for that flight in order to go to the airport. You should not go to the airport if you do not hold a booking for that flight. All passengers are advised to check the status of their flight before leaving for the airport. Please do not go to the airport if your flight is cancelled. Emirates is keeping its flying schedule under constant review and will aim to give customers as much notice as possible once more information is received from European Air Traffic Control authorities. Emirates’ customers affected by the disruption can cancel their booking or change their onward destination without charge. All re-issue and cancellation fees will be waived while the disruption is ongoing. For rebooking or cancellations please call your local Emirates office or contact your travel agent. If your departure is more than 24 hours away, please do not contact your Emirates office at this stage – please check your flight status online, and contact Emirates only once your flight is within 24 hours, if it is affected. The latest media statement, questions and answers as a PDF document are contained here. The safety of our passengers and crew is of paramount importance and will not be compromised.