Qantas operates dedicated Business Lounges in its Sydney, Melbourne, Canberra and Brisbane Airports in addition to its Qantas Club lounges at these airports and occasionally I am asked the difference between the Qantas Domestic Business Lounge and their Qantas Club lounge, so on a recent Qantas Business Class Flight between Sydney and Adelaide I took the opportunity compare both lounges side by side. Qantas Club Lounge | Qantas Business Lounge In Sydney at Qantas’s Terminal 3 building both the Qantas Business and Qantas Club lounges are located right next to each other and to the left of the terminals security screening point, with the Qantas Business Lounge being the first lounge on the left and the Qantas Club second on the left, both lounges roughly opposite gates 4 & 5. As you approach both lounges you will notice the first difference between the lounges, with the Qantas Business Lounge sign indicating the lounge is for Business Class, as well as first Class Qantas Platinum and Oneworld Emerald Frequent Flyers. In addition the Qantas website states additional access as follows: Emirates Platinum Skyward Members “Next onward flight that day must be on a Qantas or Emirates flight number. One guest allowed and must be travelling with the member on the same flight.” International First oneworld Customers “Eligible if travelling on a Qantas domestic flight connecting to or from a oneworld flight in International First on the same day. One guest allowed and does not need to be travelling.” International Business oneworld Customers “Eligible if travelling on a Qantas domestic flight connecting to or from a oneworld flight in International Business on the same day No guest allowed.” The Qantas Club Lounge sign indicates Qantas Club Membership, Qantas Gold as well as oneworld Sapphire or higher frequent flyers with the additional access as follows: Emirates Platinum Skyward Members “Next onward flight that day must be a Qantas or Emirates flight number. One guest allowed and must be travelling with the member on the same flight.” Emirates Gold Skyward Members “Next onward flight that day must be a Qantas or Emirates flight number. One guest allowed and must be travelling with the member on the same flight.” International First oneworld Customers “Eligible if travelling on a Qantas domestic flight connecting to or from a oneworld flight in International First on the same day. One guest allowed and does not need to be travelling.” Qantas Club Lounge After clearing the security screening point my first stop was the Qantas Club lounge to enter I was asked to show my boarding pass and immediately the lounge staff said you’re welcome to use our business lounge if you prefer, I said that’s fine I will head over there later. At 6:30am the lounge was starting to get busy with roughly half the tables occupied with at least one person per table, food options were quite limited with the usual selection of cold cuts of sliced meat, chesses, breads cereals and juices. Heading around the corner I found the bar […]
Hot on the heels of today’s announcement from Qantas that they will upgrade the Darwin Qantas Club lounge to more than double its existing size, Virgin Australia has announced that the airline will build its own lounge at Darwin International Airport. The new Virgin Australia Lounge will be made possible due to the planned $60 million upgrade of Darwin Airport and is expected to be complete by the middle of 2014. Virgin Australia welcomed the upgrade of Darwin International Airport saying the new and upgraded facilities will move the Virgin Australia check-in area to a new part of the terminal which will allow streamlined security processing. Virgin Australia’s Chief Operating Officer Sean Donohue said, “Over the past two years, Virgin Australia has been expanding its presence in the Northern Territory and making enhancements to improve the travel experience for our customers. “We recognise the increasing importance of Darwin in line with the growth of the Northern Territory as a business and tourism destination. To date we have launched Sydney-Darwin flights, commenced codeshare on SilkAir international flights from Darwin and announced a new 150-seat airport lounge to be launched in 2014. With the recent acquisition of Skywest Airlines, Virgin Australia will now fly direct from Darwin to Broome and Kununurra. “We are pleased to announce today that as part of the airport upgrade, we will be able to deliver a more seamless arrival and departure experience for our guests through enhanced check-in and gate facilities. The new lounge will feature Virgin Australia’s trademark style, including luxury seating, gourmet food and beverage designed by internationally-acclaimed chef Luke Mangan and impressive views across the airport landscape. “We look forward to working closely with Darwin International Airport to ensure the best possible experience for our customers and to continue to promote Darwin as a business and tourism destination”, Mr Donohue said. Virgin Australia currently flies direct to Sydney, Melbourne, Brisbane and Perth from the Northern Territory, offering 58 services per week to connect to 30 domestic and over 400 international cities. The airline also codeshares on SilkAir’s 4 return flights per week between Singapore and Darwin. SilkAir is the regional airline of Singapore Airlines.
Qantas today opened a new Qantas lounge in Singapore to cater for the airlines ‘growing with Asia’ strategy. The new Singapore Qantas lounge which is open to all Business, Platinum One, Gold and Qantas Club members is a vibrant and chic space that celebrates the local environment and interiors reflect the heart of Singapore. Some of the features of the new Singapore Qantas lounge include: Seating for up to 460 Customers 20 Showers 80” televisions located throughout the lounge Barista Service Tech Pods to enable customers to work with-in the lounge zones Neil Perry Rockpool inspired/food philosophy meals Sofitel service offerings for Platinum One Frequent Flyers One of the stands out features of the new Singapore Qantas lounge is the Neil Perry Rockpool food philosophy and Spice Temple-inspired dishes that will see daily plates with locally influenced dishes, Live cooking stations, an extensive self-service buffet featuring a range of local and international influences. Qantas International CEO, Simon Hickey, said the new lounge showcased the experiences and cuisine of Singapore. “The Singapore Lounge has been designed to complement the destination: it’s vibrant and elegant, spacious and luxurious, and it’s the perfect environment for our customers to relax before their flight,” said Mr Hickey. “We’ve worked with our renowned Consulting Chef Neil Perry to design menus based on his Rockpool food philosophy and popular restaurant Spice Temple, with dishes inspired by regional cuisine and flavours.” Mr Hickey said the opening of the new lounge reflected the Qantas Group’s strategy of ‘growing with Asia’. “This multi-million dollar investment is part of our broader commitment to improve the experience we offer on services to and from Asia, including our A330 upgrades to begin next year,” added Mr Hickey. “It also complements our new Asia schedule, which promotes Singapore as a hub for the region. We now offer more dedicated capacity, better frequencies and improved connections from Singapore to other destinations across Asia.” All photos credit Paul Blackmore
Lufthansa has reopened its renovated Frankfurt lounge and it is bigger and better than ever. The new lounge is close to 1,400 square meters in size and includes the first ever Jet Friends kids lounge located next to the customary comfort, bistro and work areas. The full media release from Lufthansa can be read below: Biggest Lufthansa lounge at Frankfurt Airport First dedicated lounge area for children / Summer special for frequent flyers Spacious with even more room and variety – all that and more add to the attraction of the Lufthansa Business Lounge in Departure Area B at Frankfurt Airport after extensive renovation. Newly reopened right on time as the holiday season gets underway, the lounge will spring a surprise on passengers at the Terminal in the shape of a very special innovation: On an area of close to 1,400 square metres, the lounge offers a first-ever “Jet Friends” lounge for children alongside the customary comfort, bistro and work areas. Besides a spacious comfort area equipped with leather armchairs and TVs, the bistro in the completely refurbished lounge serves hot and cold drinks, snacks, fruit and meals in a menu that varies with the time of day. In a separate rest room, guests can unwind and relax in peace and quiet or get some work finished in preparation for a business appointment at their destination. They can also freshen up in one of the five shower rooms in the bathroom area. Fun and games in the first “JetFriends” children’s lounge The biggest Lufthansa lounge in the airline’s global route network has a surprise in store for children on the move: The youngest among its clientele now have their own dedicated area to romp about in and play. A kids’ corner and playpen will keep the very young quietly occupied, while drawing tables, bean bags, a PC with Internet access and game consoles are available for the older children. For their entertainment, the lounge also has a children’s cinema with comfortable leather benches. Summer special for frequent travellers Frequent flyers can also make use of a very special offer at the start of the holiday season: Between 24 June and 31 August, they will have the chance of taking their family with them into Lufthansa Business Lounges for a fee of 40 Euros (56 AUS dollars) and make their journey that much more pleasant and relaxed. The offer is valid for spouses or partners and children up the age of 18 in all Lufthansa Business Lounges in Germany and the USA. Lufthansa lounges, worldwide The Lufthansa lounge world encompasses around 60 lounges, worldwide, with total floor space of more than 28,000 square metres. Depending on their booking class and customer status, Lufthansa passengers can spend time prior to their flight, unwind, freshen up or work in four different lounge types – First Class, Senator and Business lounges or the Welcome Lounge in Frankfurt. Together with more than […]
Virgin Atlantic has announced that it has re-opened its newly renovated Virgin Atlantic Clubhouse at Gatwick airport. The Renovations include: Cowshed spa & Rock garden Business Area Entertainment Lounge featuring Wii stations Family Lounge with magnetic shapes & play ground Restaurant & Bar with Lipstick elements of Virgin Red The media release from Virgin Atlantic can be read below: Virgin Atlantic today unveiled exactly what premium leisure travellers have been waiting for – a new Clubhouse at Gatwick featuring a luxurious Cowshed Spa. The new Clubhouse, which is over 795 square metres in total, has re-opened after a complete refurbishment. The lounge has been created by London based architectural practice FDArchitecture in collaboration with the Virgin Atlantic in-house design team. The airline’s new Clubhouse creates a fresh, welcoming feel for Upper Class and Gold Card passengers and is a great place to relax on a lazy morning before a flight. With seating for 130 passengers, the Clubhouse offers a choice of areas to cater for different needs. Whether passengers want to read a newspaper, watch the aircraft, settle down to brunch, have a treatment in the Cowshed Spa or hide away and catch up with the internet before they jet off, the new lounge has it all. Steve Ridgway, Chief Executive of Virgin Atlantic, said: “The new Gatwick Clubhouse has to be the ultimate pre-flight experience for Upper Class and Gold Card customers. Our award-winning Clubhouses have always led the industry by offering luxury and innovation, and now we have introduced some of the best elements of our flagship Heathrow Clubhouse, such as the luxurious Cowshed spa, at Gatwick.” Joe Ferry, Head of Design at Virgin Atlantic added: “Virgin Atlantic’s new-look Clubhouse brings it up to the latest design standards that are synonymous with our multi-award winning products, service and interiors. This generation of Clubhouse has been designed with Service Design and Architectural Design working in harmony to produce the best possible customer experience.” The new Clubhouse also continues to support Virgin Atlantic’s sustainability targets. The Clubhouse uses generous expanses of FSC timber flooring to wind through and connect the magnificent facilities on offer to passengers. The 100% woollen carpets are specified with low chemical emissions, enhancing the cleanliness of the Clubhouse environment whilst providing an extremely durable finish and our site waste management programme has reduced construction waste on site by some 40% through considered prefabrication of much of the furniture, fixtures and fittings. THE DETAILS Concierge and Reception Entrance to the Clubhouse is now through a new, light, private corridor leading directly to our welcoming reception and concierge area. Passengers simply register with reception and then walk on through into the lounge. Adjacent to the new entrance are shoe shine, coat and baggage areas where passengers can unburden themselves of bags and buggies. If needed, there are also facilities to charge mobile phones, iPods and Blackberries in this area, with our concierge team on hand to […]
Etihad Airways has announced the opening of its first Premium Lounge outside of the UAE in Frankfurt Germany. The Etihad Premium Lounge will cater for up to 50 first and business class passengers, and will feature gourmet food from around the world and a live kitchen. Etihad Frankfurt Premium Lounge will be the first of many with Etihad’s second lounge outside of the UAE set to open at Heathrow’s Terminal 4 when the Etihad relocate there in September 2009. Etihad Airways Full media release can be read below: Etihad Airways, the national airline of the United Arab Emirates, has opened its new premium lounge in Frankfurt, Germany, its first one outside the UAE. Conveniently located opposite the gates most commonly used by Etihad for the departure of its flights, the 275 square metre lounge can cater for up to 50 premium passengers in a world-class setting. The luxurious lounge opens three hours prior to the departure of Etihad Airways flights, giving passengers an ideal opportunity to relax in style and soak up a whole range of services and facilities. Peter Baumgartner, Etihad Airways’ chief commercial officer, said: “This is a significant milestone in Etihad’s development and we are proud to be opening up this new lounge in Frankfurt which demonstrates another step forward in our commitment to deliver products and services which are of the highest possible standards. “Our new facility offers a luxurious lounge area in a truly superb environment that will provide Etihad’s premium customers with a range of entertainment options if they want them, or plenty of other ways to simply sit back and enjoy some relaxation prior to boarding their flight.” Customers are offered five-star dining facilities in the lounge with a selection of foods from around the world all provided in the ‘live’ kitchen. A modern timber panelled business centre provides individual workstations and privacy for those with laptops. A free of charge telephone can be utilised as well, offering free calls within the greater Frankfurt area. Other features include a prayer room, a relaxing seating area with Italian leather chairs to enjoy, and there are luxurious bathroom and shower facilities for customers to freshen up in prior to departure. Etihad Airways provides a complimentary limousine service for its first and business class passengers flying into and out of Frankfurt airport. The launch of the premium lounge in Frankfurt follows the successful opening earlier this year of Etihad’s new passenger facilities and premium lounges at Terminal 3. Frankfurt represents Etihad’s first new premium lounge outside of its home base Abu Dhabi and with be followed by others, including Terminal 4 at London Heathrow where Etihad will move to at the end of September 2009. Mr Baumgartner added: “The opening of the new Frankfurt lounge marks the beginning of a gradual roll out of Etihad lounges across the airline’s network which will all offer the same high quality look and feel. It also creates a consistent end-to-end travel experience for our premium customers, on […]
For the second year running, Virgin Atlantic has won the Best Business Class Lounge Award in the SkyTrax World Airline Awards 2008, for its flagship Clubhouse at Heathrow Airport. The World Airline Awards are based on the annual World Airline Survey by Skytrax and are recognised around the world. The awards are renowned for being the only truly global independent passenger survey of airline standards. Virgin Atlantic beat off BA’s new T5 lounge, Cathay Pacific’s Hong Kong Business Class lounge and Qatar Airways’ Business Class lounge to win the prestigious award. Steve Ridgway, Chief Executive of Virgin Atlantic said, “We’re thrilled that our Heathrow Clubhouse has been chosen as the world’s best haven for business travellers for the second year running. This confirms that our Clubhouse is a real winner with our Upper Class passengers and with our new private security corridor they can now get through to it in record time! Thank you to everyone who voted for us.” The airline’s Clubhouse at Heathrow provides the ultimate pre-flight experience for every passenger with an array of exciting and unique areas. Passengers can enjoy a stylish haircut in the salon from Bumble and bumble; relax in the spa pool or sauna; choose from a range of Cowshed treatments; enjoy a game of pool in the Den; a blockbuster film in the Cinema; enjoy a delicious cocktail at the 14 metre long bar; and choose from the extensive Brasserie menu for a richer dining experience before their flight. The £11m flagship lounge, which is over 2,500 square metres in total, was created by the Virgin Atlantic design team and the London based architectural practice Softroom, who created the interior’ design to feel like a private members’ club. Virgin Atlantic has recently unveiled a brand new Clubhouse for its Upper Class passengers in Boston. The new £1m Clubhouse at Logan International Airport was created by Boston based architectural practice Bergmeyer Architects, in collaboration with the Virgin Atlantic in-house design team and W1 Studio. The Boston Clubhouse is divided into four zones; the Library and Business centre, the Lounge, the Brasserie and the Deli. Accommodating up to 75 passengers, it allows Virgin Atlantic’s Upper Class passengers to relax in quiet comfort, surf the Internet, lounge in private banquettes or dine in bistro style. Virgin Atlantic has industry leading Clubhouses in the following destinations worldwide: London Heathrow, London Gatwick, Newark, JFK New York, Washington, San Francisco, Tokyo, Hong Kong and Johannesburg.