Etihad Airways today announced that from tomorrow the airline will make live TV available via its inflight entertainment system e-box. The new live TV channels will include BBC World News, BBC Arabic, euronews and Sport 24, which are available from November 1. CNBC, Japan’s NHK World Premium, and CNN, will be introduced during November; and Sky News Arabia will follow All of the above live TV channels will be available initially on 21 of its wide body aircraft and will be expanded to 37 aircraft by the end of 2014 Peter Baumgartner, Etihad Airways’ Chief Commercial Officer, said: “We are delighted to broadcast this weekend’s Formula 1 Etihad Airways Abu Dhabi Grand Prix on many of our aircraft, ensuring that passengers who are flying on race day won’t miss any of the action from Yas Marina Circuit.” In addition to the Formula 1, passengers can also watch a wealth of live top sporting action this November including the ATP World Tour Finals, English Premier League and German Bundesliga matches, and Euroleague Basketball. The major sports coverage continues in 2014 and includes the Australian Open, French Open and US Open tennis championships, the Winter Olympics, the Masters from Augusta and Ryder Cup golf, and the FIFA World Cup from Brazil.
Etihad Airways will begin Ho Chi Minh City services from 1 October 2013 making Vietnam Etihad’s 6th ASEAN destination. Current timetables on the Etihad Airways site indicate show the following details for the flight Origin Destination Flight No Depart Arrive Abu Dhabi (AHU) Ho Chi Minh City (SGN) EY441 0830hrs 1835hrs Ho Chi Minh City (SGN) Abu Dhabi (AHU) EY440 1950hrs 0050 hrs +1 James Hogan, Etihad Airways’ President and Chief Executive Officer, said: “We are delighted to announce the introduction of Ho Chi Minh City to the Etihad Airways’ global flight network. Like our home-base of Abu Dhabi, it is a vibrant, culturally rich and expanding city popular with business and leisure travellers. “The route will be ideal to carry passengers and cargo point to point from the United Arab Emirates, as well as from Etihad Airways destinations across the Middle East, Europe, and North and South America.” His Excellency Tran Ngoc Thach, Ambassador of Vietnam to the UAE, said, “I believe that Etihad’s direct flights to Vietnam will contribute to improving understanding between the two peoples of Viet Nam and the UAE. More and more tourists will come to Viet Nam and a greater number of tourists will come to the UAE. They will also help to increase trade and tourism between our two countries for the benefit of the people and countries.” Eithad Airways Ho Chi Minh City Service will be operated by a 2 class Airbus A330-200 with 22 Pearl Business Class seats and 240 Coral Economy Class Seats.
Virgin Blue and Eithad Airways today announced a major commercial Partnership that will see the code sharing of services and reciprocal frequent flyer benefits when flying on each other’s frequent flyer programs. The full media release from Virgin Blue and Etihad Airways can be read below: VIRGIN BLUE GROUP ANNOUNCES MAJOR NEW PARTNERSHIP WITH ETIHAD V Australia to operate from Sydney to Abu Dhabi 3 times a week Seamless connections across Europe, UK and the Middle East Etihad Guest and Velocity frequent flyer programs to be fully reciprocal Virgin Blue Holdings Limited (ASX: VBA) and Etihad Airways PJSC today signed an agreement establishing a commercial partnership that will enable Virgin Blue’s international arm, V Australia, to launch direct services to Abu Dhabi in 2011 and the two airlines to offer a joint network of more than 100 destinations from October 1, 2010. Together, Etihad and V Australia will move towards a total of 27 weekly services between Abu Dhabi and Australia – including double-daily services between Abu Dhabi and Sydney, daily Melbourne-Abu Dhabi flights and six frequencies per week between Abu Dhabi and Brisbane. V Australia will operate three Sydney-Abu Dhabi services per week from February 2011 and three Brisbane-Abu Dhabi services per week by February 2012, using its new fleet of three-class Boeing 777-300ER and becoming the first Australian carrier to operate to the Middle East since 1991. From October, Virgin Blue Group customers can access Etihad’s network of 65 destinations across North America, Europe, Asia, the Middle East and the Subcontinent. All Virgin Blue services will be available to Etihad customers, opening up 45 destinations in Australia, New Zealand and the Pacific Islands, and to Asia, South Africa and Los Angeles. The agreement integrates the Etihad Guest and Velocity frequent flyer programs, allowing members to earn status/tier points and frequent flyer points immediately along with reciprocal service benefits and lounge access for top tier members of both programs. The ability for members to burn miles on both carriers’ services comes into effect from October 1. The Chief Executive Officer of the Virgin Blue Group of Airlines, Mr John Borghetti, said the alliance with Etihad allowed it to redefine its long-haul operation and unlock a genuine global network that would be particularly attractive to Virgin Blue’s business and international leisure travellers. “Everybody wins from this partnership. It increases competition, choice and convenience for the travelling public. Etihad will gain access to the valuable domestic feed in Australia and the Virgin Blue Group will gain access to an extensive international network serving multiple destinations across the Middle East, the UK, Europe, Africa and Asia. “This is a real game changer and positions us as a truly global player. Just as Virgin changed the game in domestic travel ten years ago and last year made huge impacts on the Pacific route, this agreement will bring real benefits for the travelling public.” “With the impending launch of our product enhancements […]
In the lead up to Ramadan Etihad Airways has announced increased services between Abu Dhabi and Jeddah during the holy month of Ramadan. These additional services will be operated by two three class Airbus A330 and A320 Aircraft. The full media release from Etihad can be read below: BOOST FOR Saudi FLIGHTS During Ramadan Etihad Airways is providing additional flights between Abu Dhabi and Jeddah during the Holy month of Ramadan. The extra services to Jeddah will operate until 12 September and build upon the 28 return flights Etihad currently operates every week to the Saudi Arabian destinations of Riyadh, Jeddah and Dammam. The services – which will be operated by two and three class Airbus A330s and A320s – also open a range of short and long-haul connection options for air travellers in Saudi Arabia flying via Etihad’s home base in Abu Dhabi to destinations around the world. Hareb Almuhairy, Etihad Airways’ Vice President of Sales in the United Arab Emirates said: “The additional flights from Abu Dhabi to Jeddah will cater for the great demand from Umra travellers during the holy month of Ramadan and will significantly enhance the travel options to Muslim communities throughout our network. “Passengers will be able to connect quickly and conveniently from all regions in the world including the Middle East, GCC, Australia, the Indian Subcontinent, Southeast and North Asia, Africa, North America and Europe.” Throughout the Holy Month of Ramadan, Etihad Airways will also be welcoming guests to a traditional Emirati tent at the airline’s premium check-in counter at Abu Dhabi International Airport. Arabic coffee, dates and refreshments from Etihad’s Diamond First class cabin menus will be served to all Etihad Airways passengers between 7.00pm-8.00pm, to coincide with the evening prayer and the breaking of the fast. Etihad launched its service from Abu Dhabi to Riyadh with eight services per week in December 2004. It commenced operations in the same month to Dammam with13 flights per week and in May 2006 commenced daily flights to Jeddah.
Etihad Airways has announced that from October 2010 they will introduce all economy services operated by two Airbus A320 aircraft. The new all economy flights will be operated to destinations where there is less demand for premium classes such as Alexandria, Calicut, Colombo, Damascus, Doha and Thiruvananthapuram. The full media release from Etihad Airways can be read below: ETIHAD TO LAUNCH ‘ALL ECONOMY’ SERVICE IN OCTOBER Etihad Airways, the Abu Dhabi-based national airline of the UAE, will introduce its first ‘all economy’ class aircraft into its fleet in October 2010. The two Airbus A320s will be configured to carry 162 economy class passengers, an increase of 42 from the current economy capacity. The all economy cabin aircraft will operate to short haul Etihad destinations, which have high demand for economy traffic and low demand for premium traffic. Initially these will be Alexandria, Calicut, Colombo, Damascus, Doha and Thiruvananthapuram. Plans are in place to expand the all economy fleet to 10 A320 aircraft which will enable the airline to launch new short haul destinations which have low demand for premium travel and also to existing Etihad destinations. James Hogan, Etihad Airways’ Chief Executive Officer, said: “Etihad has grown at a remarkable pace during the past six and a half years. We have built a strong brand and a robust business, and it is the right time to challenge the way we serve our various markets and segments. “Our all economy aircraft will allow us to offer a more competitive product in key point-to-point markets in Asia, the Middle East, North Africa and the Indian Subcontinent, while maintaining the high standards of service we have become known for.” Customers travelling on the new ‘all economy’ aircraft will receive the same world class service and product that is featured on our current narrow body fleet, such as seat back in-flight entertainment screens and hot and cold meals and beverages. Each seat has a 32 inch pitch. Etihad currently has 15 A320 aircraft within its fleet and 35 aircraft are on order from Airbus.
Etihad Airways has expanded the introduction of their self service kiosks at Abu Dhabi Airport, the this expanded service will allow an Etihad passenger to enter their Etihad Frequent Flyer card, type in their booking reference or e ticket number, and then scan their Passport at which point they will be able to chose their seat and print boarding pass & baggage tags. There are currently 8 self service check-in terminals in the economy check-in area and two in the T3 Premium check-in area. The full media release from Etihad can be read below: ETIHAD LAUNCHES SELF SERVICE KIOSKS AT HOME-BASE Etihad Airways continues to expand its customer ground services with the launch of dedicated self service check-in kiosks at Abu Dhabi airport’s Terminal 3. Etihad customers can now also use the kiosks at Terminal 1. Customers of the UAE’s national airline have access to eight kiosks in the economy check-in area of Terminal 3, and there are two kiosks in the T3 premium check-in area. To use the kiosks, customers simply key in their booking reference or e-ticket number; scan their passport; or insert their Etihad Guest card. Once this has been done the customer can choose their seat and print their boarding pass and baggage tags. Peter Baumgartner, Etihad Airways’ Chief Commercial Officer, said: “The introduction of the new self service kiosks is another achievement in our pledge to continually enhance the services we offer our customers at all times in their journey. “The first ten kiosks are conveniently placed throughout the Etihad terminal and will enable customers, especially those travelling on short haul flights, to save time on their journey and allow them to relax in our lounge or visit the shops and restaurants airside in the airport.” Etihad offers a range of online services at www.etihad.com. Via the website customers can check-in for their flights up to 24 hours in advance as well as choose their seats on the aircraft. The airline also has city check-in facilities in Abu Dhabi city and Dubai. Etihad will also complete the next phased roll-out of its new digital strategy towards the end of 2010. Within the strategy customers will be offered a range of services and information via mobile devices and other digital channels. It will also include a brand new website and online shopping experience for airline customers. Etihad launched its own iPhone application earlier this year – the first of its kind. The application enables members of the Etihad Guest loyalty programme to manage their accounts and stay informed of the latest offers via their iPhone and provides them full access to over 1,700 products from the airlines award winning reward shop.
Etihad Airways has released the below statement in relation to flight cancellations and Schedule changes due to Volcanic Ash from the Iceland Volcano Eruption The full statement can be read below: Etihad Airways flight disruptions as of 0920 (GMT) April 19 Volcanic ash continues to disrupt flights across Europe and the UK, with many flights cancelled. The situation is changing rapidly – please check the table below regularly for the latest flight cancellations, or call the relevant 24 hour customer assistance number, below. Please note: Etihad has temporarily suspended its web check-in service to enable us to better manage the situation. Flights currently operating in Europe: Etihad is still flying to a number of European destinations. Please check the table below, which will be kept up-to-date with the latest cancellations as the situation evolves. Etihad is hoping to recommence flights to other European destinations in the coming hours and days. Flights currently cancelled in Europe and the UK: Flight no: (From – To) Date Status EY31, Abu Dhabi – Paris 19-Apr EY32, Paris – Abu Dhabi 19-Apr EY17, Abu Dhabi – London 19-Apr EY18, London – Abu Dhabi 19-Apr EY37, Abu Dhabi – Paris 19-Apr EY38, Paris – Abu Dhabi 19-Apr EY1, Abu Dhabi – Frankfurt 19-Apr EY2, Frankfurt – Abu Dhabi 19-Apr EY7, Abu Dhabi – Frankfurt 19-Apr EY8, Frankfurt – Abu Dhabi 19-Apr EY11, Abu Dhabi – London 19-Apr EY12, London – Abu Dhabi 19-Apr EY15, Abu Dhabi – Manchester 19-Apr EY16, Manchester – Abu Dhabi 19-Apr EY55, Abu Dhabi – Brussels 19-Apr EY56, Brussels – Abu Dhabi 19-Apr EY19, Abu Dhabi – London 19-Apr EY20, London – Abu Dhabi 19-Apr EY3, Abu Dhabi – Munich 19-Apr EY4, Munich – Abu Dhabi 19-Apr EY45, Abu Dhabi – Dublin 19-Apr EY42, Dublin – Abu Dhabi 19-Apr EY11, Abu Dhabi – London 20-Apr EY12, London – Abu Dhabi 20-Apr For the latest information, please call our 24 hour customer contact centre: • In the UAE – 800 550 55 (toll free) • In the UK – 0800 917 7521 (toll free) • Customers in other overseas locations can contact their local office or +971 25 990 900 What are my options? Etihad’s guests who are booked and ticketed to travel on a cancelled flight during the affected period can rebook to a new travel date* or cancel their ticket and receive a full refund. To arrange this, call our customer contact centre (details above).
Etihad Airways has announced that it has begun flight to Tokyo Japan from Abu Dhabi, the service operated on an Airbus A330-200 in a three class (Diamond First Class, Pearl Business Class & Coral Economy Class) configuration featuring Etihads’ award winning first class lie flat seat. The service operates under flight number EY878 Abu Dhabi to Japan leaving Departing at 10:25pm arriving at 1:30pm the following day, the return service EY871 departs Narita Tokyo at 10:10pm arriving at 4:50am. The Etihad Airways Abu Dhabi Tokyo service operates 5 times a week (Abu Dhabi to Tokyo Mon/Wed/Fri/Sat/Sun) (Tokyo to Abu Dhabi Mon/Tues/Thurs/Sat/Sun ) The full media release from Etihad can be read below: ETIHAD LAUNCHES NON-STOP FLIGHTS BETWEEN ABU DHABI AND TOKYO Etihad Airways, the national airline of the United Arab Emirates (UAE), has commenced non-stop flights from its home base in Abu Dhabi to Tokyo, becoming the first Middle Eastern airline to operate to the Japanese capital. The inaugural flight, EY878, departed Abu Dhabi at 10:25pm on March 27 and landed at Narita airport in Tokyo at 1.35pm on March 28. Etihad will operate five non-stop flights per week to Tokyo, in addition to the five flights per week it offers to Nagoya. The flights will be operated by three-class Airbus A330-200 aircraft and will feature in-flight services dedicated to the Japanese market, including a tailored menu, local in-flight entertainment content and cabin crew consisting of a number of Japanese speakers and nationals. James Hogan, Etihad Airways’ Chief Executive Officer, said Etihad was delighted to be the first Middle Eastern carrier to operate to Tokyo, and was expecting a high volume of traffic on the route, particularly business travellers. “We also believe the variety of high profile attractions opening in Abu Dhabi in the coming years, including Ferrari World, The Louvre Abu Dhabi and Guggenheim Abu Dhabi, will be very attractive to Japanese leisure travellers,” he said. “Japan is a key market for Etihad and will be an important focus in 2010. We have worked closely with the Japanese Government to enable us to commence services between our two capital cities, and we thank them for their support.” Etihad’s Tokyo services follow the commencement of the airline’s flights to Nagoya in February this year and code-share services with ANA this month. Current trading relationships between UAE and Japan are strong, with trade between the countries reaching USD $29.21 billion (AED 107.2 billion) annually. Currently, there are approximately 350 Japanese companies operating and over 3,500 Japanese expatriates living in UAE. Since its establishment in 2003, Etihad has expanded its network to over 60 destinations in the Middle East, Africa, Australia, Europe, North American and Asia. Etihad’s commitment to excellence in customer service resulted in the airline being awarded ‘World’s Leading Airline’ at the 2009 World Travel Awards. Etihad Airways has served over 22.5 million customers to date. ■ Etihad Flight Schedule: ■Narita – Abu Dhabi direct flight Flight No. Route Departure Arrival Day of boarding […]
Ethiad Airways have just announced that it will introduce and install health monitoring systems on long haul aircraft that will allow remote medical teams monitor the vital signs of passengers who show signs of sickness. The full media release from Etihad Airways can be read below: Etihad Airways will install new state-of-the-art technology on its long and ultra long haul aircraft which can monitor the condition of passengers who display signs of sickness that might require immediate medical attention. The “Tempus IC” system allows cabin crew to gather vital information about a passenger’s health quickly and efficiently. The data covers a wide range of the passenger’s ‘vital signs’ including blood pressure and an electrocardiogram. It also allows the crew to take photo imagery. That information is then transmitted to a medical team of global experts specialised in assistance in in-flight medical contingencies. Following their advice the crew will take a decision about what to do next for the passenger and the flight. Captain Richard Hill, Etihad Airways’ chief operations officer, said: “Passenger welfare and safety is of the utmost importance to Etihad Airways and the introduction of the Tempus IC system will ensure that when medical emergencies do occur they are evaluated quickly. “This helps ensure that the passenger can receive the appropriate treatment when the aircraft lands, whether this is as a diversion or at its final destination.” Etihad will introduce the Tempus IC technology, designed and manufactured by UK-based RDT, on its A340 and Boeing 777 aircraft and then subsequently across the remaining long and ultra long haul fleet. Grahame Fever, Commercial Aviation Sales Director RDT, said: “We are delighted that Etihad has chosen RDT ‘s Tempus on-board telemedicine technology. “We know from our existing Tempus customers and the in-flight trials with Etihad cabin crew that Tempus technology, with its unique ease-of-use help screens and features, makes a significant difference to quality and speed of on-board medical care.”
Eithad Airways have said they will increase seats between Abu Dhabi and Manchester England, the increased capacity will see a change of aircraft from the existing two class Airbus A330-200 to a two class Boeing B777-300. The full media release from Etihad Airways can be read below: Etihad Airways today announced it would increase capacity by close to 60 per cent on its Manchester services from June, upgrading its current two-class A330-200 aircraft to a two-class B777-300. Etihad currently operates seven return services per week between Manchester and Abu Dhabi, with onward connections to Etihad’s expanding global network, including popular destinations Sydney, Melbourne, Bangkok, Cape Town and Islamabad. The capacity increase will mean an additional 2,100 seats per week on the route. Peter Baumgartner, Etihad’s chief commercial officer, said: “Our services to Manchester have been performing very strongly, with load factors of close to 80 per cent in 2009. The business and investment ties between Manchester and Abu Dhabi have never been stronger and the introduction of the B777 furthers our commitment to this important route. “We are pleased to support business and leisure travel to the region, as well as offering our customers greater access to Abu Dhabi and our expanding global network.” Andrew Cornish, Manchester Airport’s Managing Director, said: “Etihad’s service provides a crucial link between our two closely-linked regions and Etihad’s decision to add capacity demonstrates real confidence in this vital relationship. The extra capacity further strengthens Manchester Airport’s long haul route network and also provides an early sign of the predicted economic recovery. We look forward to working with Etihad to make the service a great success.” Sir Richard Leese, leader of Manchester City Council, said: “Manchester and Abu Dhabi have developed a significant partnership over the past few years and our business, cultural and sporting ties are delivering real benefits to both places. Etihad’s continued investment in the route is a ringing endorsement of that partnership and this latest announcement of an enhanced service demonstrates the increasingly strong ties between the regions.” Etihad has been operatingservices to Manchester since 2006 and offers connections from Manchester to Aberdeen, Edinburgh and Glasgow with its codeshare partner, bmi and from Manchester to Isle of Man, Edinburgh, Glasgow, Southampton and Inverness with its codeshare partner, Flybe. In 2009, the airline signed a three-year deal to be the official shirt sponsor and partner of English Premier League side, Manchester City. This is one of the airline’s most important sponsorships, and allows the airline to build even stronger relationships between the two regions, including team tours to the United Arab Emirates, as well as community-based schemes in the UAE and Manchester such as the hugely successful Soccer Schools. Etihad currently has six B777-300s in its fleet of 53 aircraft
Etihad Airways as announced that today it commenced services to Japan with its Abu Dhabi to Nagoya Service. The full media release from Etihad Airways can be read below: Etihad Airways, the national airline of the United Arab Emirates, commenced operations to Japan today with the launch of its Nagoya-Abu Dhabi service. Etihad will initially fly four times a week to Nagoya, via Beijing, increasing to five flights a week from 29 March, operating two-class Airbus A330 aircraft on the route. James Hogan, Etihad Airways chief executive officer, said: “These new services, our first to Japan, are very important to Etihad. We believe the connection between Abu Dhabi and Nagoya will offer opportunities to grow tourism, as well as foster commercial growth and benefit key industries – particularly energy, environmental services and manufacturing, for which Nagoya is becoming a centre of excellence.” Etihad will expand its Japan operations with the launch of Abu Dhabi-Tokyo services on 27 March. With the addition of Nagoya and Tokyo to its network, Etihad offers services to eight destinations in the Far East (including Beijing, Jakarta, Manila, Singapore, Bangkok and Kuala Lumpur) and 60 worldwide. In addition to its own operations, Etihad will also offer codeshare services with Japan’s ANA from 1 March, offering connections for Etihad passengers from Nagoya to Chitose and Fukuoka and through Tokyo’s Narita Airport to Osaka, and for ANA passengers, connections to Etihad’s worldwide network via its Abu Dhabi hub. In addition to codesharing, a mileage tie-up programme and combination of passenger services will be implemented as part of the agreement. Etihad flight schedule: ■ Nagoya – Abu Dhabi via Beijing (four flights per week) Departs from Nagoya from 2nd Feb 2010 ~ 27th Mar 2010 Flight No. Route Departure Arrival Day of boarding (every week) EY889 Nagoya → Abu Dhabi 21：15 6:40 following day Mon/Tues/Thurs/Sat EY888 Abu Dhabi → Nagoya 22：00 15:40 following day Mon/Wed/Fri/Sun ■ Nagoya – Abu Dhabi via Beijing (five flights per week) Departs from Nagoya from 29th Mar 2010 ~ Flight No. Route Departure Arrival Day of boarding (every week) EY889 Nagoya → Abu Dhabi 21：30 6:40 following day Mon/Tues/Thurs/Sat EY888 Abu Dhabi → Nagoya 21：45 13:55 following day Mon/Wed/Fri/Sat/*Sun *EY876 (Direct flight to Nagoya) will depart 22:05 and arrive 13:00 the following day ■[Reference] Narita – Abu Dhabi direct flight Departs from Narita from 28th Mar 2010 ~ Flight No. Route Departure Arrival Day of boarding (every week) EY871 Tokyo (Narita) → Abu Dhabi 21：40 3:50 following day Mon/Tues/Thurs/Sat/Sun EY878 Abu Dhabi → Tokyo (Narita) 22：05 13:25 following day Mon/Wed/Fri/Sat/*Sun ■ Type of fleet: Airbus A330 ■ Number of seats/service: Coral Economy Class 240 seats Pearl Business Class 22 seats *First Class is only provided on Tokyo flights ■ Flight schedule of domestic ANA code-share flights ANA Flight No. Etihad Flight No. Route Departure Arrival Date of Launch (tentative) Day of Boarding (every week) NH715 EY7800 Nagoya → Sapporo 17：15 18:55 2010-03-01 Everyday NH710 EY7801 Sapporo → Nagoya 15：30 17：25 […]
Etihad Airways has announced the opening of its first Premium Lounge outside of the UAE in Frankfurt Germany. The Etihad Premium Lounge will cater for up to 50 first and business class passengers, and will feature gourmet food from around the world and a live kitchen. Etihad Frankfurt Premium Lounge will be the first of many with Etihad’s second lounge outside of the UAE set to open at Heathrow’s Terminal 4 when the Etihad relocate there in September 2009. Etihad Airways Full media release can be read below: Etihad Airways, the national airline of the United Arab Emirates, has opened its new premium lounge in Frankfurt, Germany, its first one outside the UAE. Conveniently located opposite the gates most commonly used by Etihad for the departure of its flights, the 275 square metre lounge can cater for up to 50 premium passengers in a world-class setting. The luxurious lounge opens three hours prior to the departure of Etihad Airways flights, giving passengers an ideal opportunity to relax in style and soak up a whole range of services and facilities. Peter Baumgartner, Etihad Airways’ chief commercial officer, said: “This is a significant milestone in Etihad’s development and we are proud to be opening up this new lounge in Frankfurt which demonstrates another step forward in our commitment to deliver products and services which are of the highest possible standards. “Our new facility offers a luxurious lounge area in a truly superb environment that will provide Etihad’s premium customers with a range of entertainment options if they want them, or plenty of other ways to simply sit back and enjoy some relaxation prior to boarding their flight.” Customers are offered five-star dining facilities in the lounge with a selection of foods from around the world all provided in the ‘live’ kitchen. A modern timber panelled business centre provides individual workstations and privacy for those with laptops. A free of charge telephone can be utilised as well, offering free calls within the greater Frankfurt area. Other features include a prayer room, a relaxing seating area with Italian leather chairs to enjoy, and there are luxurious bathroom and shower facilities for customers to freshen up in prior to departure. Etihad Airways provides a complimentary limousine service for its first and business class passengers flying into and out of Frankfurt airport. The launch of the premium lounge in Frankfurt follows the successful opening earlier this year of Etihad’s new passenger facilities and premium lounges at Terminal 3. Frankfurt represents Etihad’s first new premium lounge outside of its home base Abu Dhabi and with be followed by others, including Terminal 4 at London Heathrow where Etihad will move to at the end of September 2009. Mr Baumgartner added: “The opening of the new Frankfurt lounge marks the beginning of a gradual roll out of Etihad lounges across the airline’s network which will all offer the same high quality look and feel. It also creates a consistent end-to-end travel experience for our premium customers, on […]
Etihad Airways, the national airline of the UAE, has been voted the ‘world’s leading first class airline’ at this year’s World Travel Awards. Votes for the WTA ceremony, which took place at Beaches Turks and Caicos Resort and Spa, were taken from nearly 170,000 travel industry professionals from around the world, including more than 110,000 travel agents. The global accolade comes just months after the Abu Dhabi-based airline was awarded the regional title of ‘leading first class’ at the Middle East World Travel Awards in October 2008. James Hogan, Etihad Airways’ chief executive, said: “To be voted the world’s best by nearly 170,000 travel professionals from around the globe is a great honour and testament to the investment we continue to place in our flagship first class product. “WTA adjudged our first class to be the best in the Middle East in October, so to receive the top global award now rounds off a fantastic year for us.” Etihad Airways offers its first class passengers an award-winning fully flat bed seat with 80 inch seat pitch, which is self-contained in an individual privacy cocoon with special mood lighting designed to relieve the symptoms of jet-lag. The seat can rotate 180 degrees to allow in-seat dining for up to four fellow passengers. First class passengers can take advantage of an in-seat massager and more than 500 hours of on-demand entertainment provided via individual 17.3 inch screens, operated by touch-screen technology. Passengers can eat ‘on demand’, anytime, from a la carte fine dining menus or opt for kitchen style snacks. Etihad has also introduced a new cabin crew position called the onboard food and beverage manager. These new managers, most of whom joined the airline from the five-star hospitality sector, are responsible for championing the quality, presentation and delivery of food and beverages on board, ensuring it is consistently to the highest standards. Etihad Airways opened a new first class lounge at its Abu Dhabi base in 2008. Key features include a ‘open kitchen’, dedicated ‘wi-fi’ area, library, relaxation zone, well-being spa, hi-tech electronic games room and an art gallery showcasing work by local Arab artists. Etihad’s first class customers also have access to a complementary limousine service, taking them to and from Abu Dhabi airport. The luxury service is also available to first class customers in several of Etihad’s key global destinations, including London Heathrow, Brussels, Frankfurt, Geneva, Manchester, Munich, New York, Paris, Sydney and Toronto. The WTA ‘world’s leading first class airline’ accolade is the latest in a series of top awards that Etihad has received in 2008, including ‘airline of the year’ at both the Aviation Business Awards and British Travel Awards; ‘leading airline’, ‘leading first class’ and ‘leading travel website’ at the Middle East World Travel Awards; ‘best cabin staff’ and ‘best economy class’ at the Business Traveller (Middle East) Awards; and ‘best website’ at the Pan Arab Web Awards. Etihad Airways was awarded ‘world’s leading flatbed […]