Qantas domestic and international services remain grounded until further notice. Since the grounding at 5pm yesterday over 68,000 passengers have been impacted with 447 flights cancelled. Fair Work Australia will reconvene at 2pm today to consider the Federal Government’s application for termination or suspension of the industrial disputes between Qantas and the Australian Licensed Engineers Union (ALAEA), the Transport Workers Union (TWU) and the Australian and International Pilots Union (AIPA). QANTAS RESPONDS TO INDUSTRIAL ACTION Qantas today announced that, from 8pm AEDT on Monday 31 October 2011, it will lock out all employees who will be covered by the industrial agreements currently being negotiated with the Australian Licensed Engineers Union (ALAEA), the Transport Workers Union (TWU) and the Australian and International Pilots Union (AIPA). This step is being taken under the provisions of the Fair Work Act in response to industrial action taken by these unions. The financial impact of action taken to date has reached $68 million and the action is costing Qantas approximately $15 million per week in lost revenue. Approximately 70,000 passengers have been affected and more than 600 flights cancelled. Pilots, licensed engineers and baggage, ground and catering staff are essential to Qantas operations and the lock-out will therefore make it necessary for all Qantas aircraft to be grounded. For precautionary reasons, this will take place immediately (as at 5pm AEDT, Saturday 29 October 2011). Aircraft currently in the air will complete the sectors they are operating. However, there will be no further Qantas domestic departures or international departures anywhere in the world. This will have an estimated financial impact on Qantas of $20 million per day. The lock-out will continue until the ALAEA, the TWU and AIPA drop the extreme demands that have made it impossible for agreements to be reached. Jetstar flights, QantasLink flights and Qantas flights across the Tasman operated by Jetconnect will continue. Express Freighters Australia and Atlas Freighters will also continue to operate. Requirements for employees are as follows: Until the lock-out commences, all employees are required at work as normal and will be paid. Once the lock-out commences: employees who are locked out will not be required at work and will not be paid. employees working overseas will not be locked out and will continue to be paid. all other employees are required at work and will be paid as normal. Customers booked on Qantas flights should not go to the airport until further notice. A full refund will be available to any customer who chooses to cancel their flight because it has been directly affected by the grounding of the fleet. Full rebooking flexibility will be available to customers who wish to defer their travel. Assistance with accommodation and alternative flights, as well as other support, will be offered to customers who are mid-journey. Customers should monitor qantas.com for the latest updates. The latest information will also be posted on Qantas’ Twitter and […]
As of the publication of this article all Qantas Domestic and International Services remain grounded, which is affecting over 13,000 travellers, however it should be pointed out that the grounding does not affect both QantasLink or Jetstar services (both domestic and international) Qantas has setup a hotline number for travellers affected by the Qantas grounding the number is 13 13 13, Qantas are advising only travelling in the next 24 hours should contact this hotline number. Fair Work Australia will reconvene at 2pm today to consider the Australian government’s application to terminate or suspend industrial dispute between Qantas and the three unions. Check back on this site as well as Qantas.com for the latest information on Qantas Flights affected by the Qantas fleet grounding.
Could Vietnam Airlines be Qantas Jetstar Pacific’s next partner? Radio Australia recently interviewed UK Financial Times Vietnam correspondent Ben Bland and he says Qantas is currently in negotiations with the country’s flag carrier Vietnam Airlines for a joint venture between Jetstar Pacific and Vietnam Airlines. Given that Vietnam Airlines has just signed up to the Skyteam Airline alliance and Qantas/Jetstar are in oneworld this partnership may seem an unlikely business partnership but reading further into the Radio Australia transcript the partnership would be a win-win for both carriers. Ben Bland, Vietnam correspondent for the UK’s Financial Times said, “Vietnam Airlines is the dominant player, it has strong political backing and that may be why there’s been so many difficulties for Jetstar and for Air Asia.” Jetstar Pacific is 27% owned by Qantas/Jetstar Australia and the rest 73% is owned by two Vietnamese state owned company’s the deal would see the 73% transferred to Vietnam Airlines. AirAsia was was set to establish a joint venture with VietJet, however earlier this month the Malaysian based airline pulled out, VietJet is expected to go ahead without AirAsia. This is what Bland said on the point in his Radio Australia interview “Jetstar at the moment is 27 per cent owned by Jetstar Pacific, which is a Vietnamese subsidiary, sorry, it’s 27 per cent owned by Jetstar Australia, and the rest of Jetstar Pacific is owned by two smaller Vietnamese state-owned companies. The talks that are ongoing at the moment would see the majority stake in Jetstar Pacific transferred from those two small state-owned companies to Vietnam Airlines. So you’d basically see Qantas getting into bed with Vietnam Airlines, which makes analysts think has been at the root of its inability to expand in Vietnam in the past. So the problem would potentially become the solution.” Bland said Vietnam Airlines controls most of the flights in Vietnam, and also has high-level political backing to expand into a regional powerhouse along the lines of Singapore Airlines and Thai Airways. “In the past, analysts believed that Jetstar and other foreign airlines have struggled because Vietnam Airlines has tried to effectively knobble their expansion in Vietnam,” Bland said. “Well, if Qantas moves into a joint venture with Vietnam Airlines, which is what seems likely to happen, then it’ll be in Vietnam Airlines own best interests to make the joint venture work, and Vietnam Airlines chief executive has given an interview in the last month where he said Vietnam Airlines is keen to move in to the low-cost market. “So this deal would seem to make sense to Vietnam Airlines. I think it would also make sense for Qantas/Jetstar which has had a torrid time in Vietnam, but it’s still very excited by the growth prospects here.” Vietnams LLC market is one of the most underdeveloped in Asia and with explosive growth predicted it is no wonder Qantas is eager for the deal to go ahead. […]
Jetstar today announced that it would be offering customers the option of paying for their flights with the world’s largest online payment service provider PayPal. Media sources at Jetstar have told the Business Travel Guru that airline is expected to start Paypal payments within the next two weeks, in addition would be no additional charges for using Jetstar’s PayPal payment option. Jetstar Chief Commercial Officer David Koczkar said the proposed new partnership would provide Jetstar customers with an additional fresh, fast and convenient payment method via Jetstar’s award winning website, Jetstar.com “Along with our commitment to offer our customers every day low fares, Jetstar is constantly looking for innovative ways to make online bookings on Jetstar.com more convenient,” Mr Koczkar said. “Our airline group remains consistent in being a long time industry leader in providing greater choice and convenience to air travellers when purchasing their flights online.” PayPal Managing Director, Frerk-Malte Feller said, “When customers turn to the web to book their holidays they are seeking fast, convenient and transparent experiences. A partnership with PayPal will provide Jetstar customers with another hassle free payment option that provides greater choice of funding. The goal is to make booking your holiday as stress free as possible,” he said. We think the Jetstar PayPal payment option is great news giving passengers more options, and not charging for it. What do you think? Would you purchase your flights using PayPal? Leave your comments below
At a recent media event attended by Runway Girl Mary Kirby plans for Jetstar’s iPad In-flight Entertainment Systems were leaked by the projects key partners BlueBox and content specialists Stellar Inflight. The presentation revealed that Jetstar’s iPad solution would begin to roll shortly to 48 of their narrow body Airbus A320 aircraft, with a second roll out phase to include an additional 7 wide body Airbus A330 aircraft by the middle of 2011. Jetstar’s iPad IFE solution will roll out with a custom case that will act as a stand as well as hold an additional long life battery that will effectively see the unit run for up to 20 hours without a charge. Security (both physical and data) was a major concern for Jetstar and its developers, these concerns have been addressed with the development of an RFID anti-theft solution that is fully tested and ready for launch. In addition data security for media and game content has been addressed with the development of a custom encryption algorithm which that will be applied to all content on the device. At present Jetstar are still in negotiations with Hollywood studios in order to gain access to Early Window Content, these negotiations are ongoing and Jetstar don’t believe EWC is critical to the initial launch of the Jetstar iPad. The PDF copy of the presentation goes on to say that the three main reasons that the iPad was chosen was: Battery Life “Screen/image quality and interface second-to-none – in our opinion significantly better than Android powered devices – even without theiPhone 4 style ‘retina display’ – rumored to be being held off until iPad 3.” Thinness “The iPad’s slimness, even with the attached external stand and long life battery lends itself well to cart storage.” Screen/Image Quality “Screen/image quality and interface second-to-none – in our opinion significantly better than Android powered devices – even without the iPhone 4 style ‘retina display’ – rumored to be being held off until iPad 3.” The types of content that could be available on Jetstar’s iPad that could is not possible on traditional IFE systems include: Daily News eg: The Daily (an iPad only newspaper). e-Books and e-Mags in a wide range of genres. iTunes style gaming fromvarious major developers. Hollywood EWC desirable and being pursued, but not mission critical for project launch.10% of Australian box office revenues in 2010 (41/403 films) were local – hits were ‘Animal Kingdom’, ‘Tomorrow When The War Began’ & ‘Legend of the Guardians: The Owls of Ga’Hoole’ – advantage an Australian airline like Jetstar. The full presentation can be found here: D.Brown_M.Reilly_Introduction_of_iPads.pdf We want to hear what you have to say! Do you think the Jetstar iPad is a great idea, would you rent one?
Jetstar have released the below media release to update passengers of the current status of Jetstar services into and out of Christchurch following todays earthquake. Jetstar state that all services Christchurch services have been suspended until further notice and in addition all services into and out of Auckland, Wellington and Queenstown are also affected and will not be back in operation until further notice. The full media release from Jetstar can be read below: Earthquake in Christchurch and Jetstar services A significant earthquake measuring 6.3 on the Richter scale has occurred in Christchurch late this morning. Christchurch International Airport is presently closed. Jetstar wishes to advise that a result of this event, our domestic and trans-Tasman international services to and from Christchurch have been suspended for the remainder of today (Tuesday 22 February) until further notice. Jetstar New Zealand services this afternoon to/from Auckland, Wellington and Queenstown are also presently affected and will not operate until further notice due to air traffic control. The safety of our passengers and our people is Jetstar’s number one priority at this time. Jetstar is working closely with New Zealand airport authorities regarding the status of safe flying operations for Christchurch and our remaining New Zealand airports. Jetstar will soon issue a customer advisory offering flexible fare arrangements for travel. Jetstar.com will be regularly updated with the latest information, including the recommencement of services. Beyond updates at Jetstar.com, our customers with near travel requirements to, from or within New Zealand on our low fare services can call the Jetstar Contact Centre directly: + 0800 800 995 within New Zealand 131 538 within Australia
Jetstar has confirmed that its services to/from Darwin will recommence from Thursday 17 Feburary following tropical cyclone Carlos . The full media release from Jetstar can be read below: Update on Jetstar Darwin services Jetstar wishes to provide an update on its domestic and international services to and from Darwin as a result of Tropical Cyclone Carlos and the previous closure of Darwin International Airport. We are pleased to confirm that all scheduled Jetstar services to and from Darwin will recommence this afternoon (Thursday 17 February). The first arriving Jetstar flight into Darwin, which will resume our scheduled services for the NT capital, is anticipated to arrive in Darwin around 1700 (5:00pm) local time. Jetstar cares for its customers, especially those impacted by previous cancellations over 15-17 February, due to the airport closure as a result of Cyclone Carlos. Jetstar Australia and New Zealand CEO David Hall said the majority of its affected customers are expected to reach their final destination within the next 24 hours, if choosing to now fly. “Jetstar is pleased to receive the all clear and recommence all our low fare flights to and from Darwin,” Mr Hall said. “Our next priority is to swiftly return flights back to a full schedule for Darwin to support our international and domestic flying hub.” Jetstar is now liaising with affected customers in regards to their flight recovery options. Alternatively customers can call the Jetstar Contact Centre direct on 131 538. Jetstar is providing flexible arrangements for customers affected by cancellations until midnight Friday 18 February 2011, including refunds, re-routing or changes to travel dates/times for no fee. Travel must be taken prior to 15 April 2011. We thank our customers for their patience during this time.
Jetstar has announced that domestic and international flights into and out of Darwin have been cancelled for today and tomorrow following severe weather in the area. Jetstar is not the only carrier affected all airlines flying into and out of Darwin are affected as Darwin International Airport has been closed. The full media release from Jetstar can be read below: Update on Jetstar Darwin services Jetstar wishes to provide an update on its domestic and international services to and from Darwin as a result of the severe weather and current closure of Darwin International Airport. Darwin Airport is presently closed until further notice and as a result Jetstar has cancelled all of its current scheduled services to and from Darwin today (Wednesday 16 February) up until 0800 tomorrow morning (Thursday 17 February). Jetstar continues to work closely with Darwin Airport regarding the status of safe flying operations. Jetstar.com will be regularly updated with the latest information, including the status of remaining fights for tomorrow (Thursday 17 February). Jetstar wishes to advise its affected customers of the fare flexibility with respect to their travel bookings, including refunds, re-routing and change to travel dates/times for no fee. Jetstar passengers will be informed of their revised travel itineraries and re-accommodation options once determined, based on the latest weather advice. Flexible fare arrangements: Jetstar is providing flexible arrangements for customers affected by cancellations and customers travelling on domestic or international flights to or from Darwin up until midnight Friday 18 February 2011, including refunds, re-routing or changes to travel dates/times for no fee: Travel must be taken prior to 15 April 2011. Jetstar Telephone Reservations can be contacted on 131 538. Jetstar customers with near travel requirements to and from Darwin should check Jetstar.com, which will be updated regularly or please call the Jetstar Contact Centre directly on 131 538. The safety of our passengers, our people and modern fleet is Jetstar’s number one priority. The airline is seeking to minimize impact on flyers and apologises for any inconvenience caused. Status of Jetstar flight operations Cancellations: 17 February 2011 JQ 58 Darwin-Cairns (0620 departure) JQ 62 Darwin-Melbourne (0730 departure) JQ 669 Darwin-Adelaide (0140 departure) JQ 76 Darwin-Sydney (0715 departure) JQ 82 Darwin-Brisbane (0640 departure) 16 February 2011 JQ 57 Cairns-Darwin (1245 departure) JQ 57 Darwin-Singapore (1820 departure) JQ 58 Darwin-Cairns (0620 departure) JQ 58 Singapore-Darwin (2210 departure) JQ 61 Melbourne-Darwin (1405 departure) JQ 62 Darwin-Melbourne (0730 departure) JQ 670 Adelaide-Darwin (2215 departure) JQ 677 Darwin-Melbourne (0150 departure) JQ 74 Darwin-Sydney (0715 departure) JQ 75 Darwin-Manila (1900 departure) JQ 75 Sydney-Darwin (1400 departure) JQ 76 Manila-Darwin (2255 departure) JQ 81 Brisbane-Darwin (1215 departure) JQ 81 Darwin- Denpasar (1930 departure) JQ 82 Darwin-Brisbane (0640 departure) JQ82 Denpasar-Darwin (2250 departure) 15 February 2011 JQ 58 Singapore-Darwin (2210 departure) JQ 678 Melbourne-Darwin (2215 departure) JQ 74 Ho Chi Minh City-Darwin (2215 departure) […]
Jetstar Asia Valuair have announced a codeshare agreement with Qantas, which will over the following routes out of Jetstar Asia’s Singapore hub: Destination Singapore-Jakarta (operated by Valuair) Singapore-Auckland* (A330 from 17 March 2011) Singapore-Kuala Lumpur Singapore-Bangkok Singapore-Osaka (via Taipei) Singapore-Denpasar (Bali) Singapore-Penang Singapore-Ho Chi Minh City Singapore-Phuket Singapore-Hong Kong Singapore-Taipei The full media release from Jetstar Asia can be read below: Jetstar Asia / Valuair commence codeshare partnership with Qantas* Jetstar Asia (3K) and Valuair (VF) are to launch a codeshare partnership with Qantas* (QF) on major Asia Pacific routes, strengthening the Jetstar Group’s fast-growing hub at Singapore Changi Airport. (*Subject to regulatory approval). Since 2004, Qantas has codeshared with Jetstar across most of its Australia, New Zealand and Asia Pacific services. This arrangement, subject to final regulatory approval, will now be expanded to include Jetstar operations from Singapore – Qantas’ primary hub and Jetstar’s major flying base in Asia. QF flight numbers will initially be applied to eleven* Asian destinations served from Singapore Changi International Airport by Jetstar Asia and Valuair, including Jetstar Asia’s daily Singapore-Auckland* A330 service, set to commence from 17 March 2011*. Beginning 1 March 2011 and effective for travel from 1 April 2011, the Qantas and Jetstar Asia/Valuair codeshare partnership will cover the following routes operated from Singapore. Destination Singapore-Jakarta (operated by Valuair) Singapore-Auckland* (A330 from 17 March 2011) Singapore-Kuala Lumpur Singapore-Bangkok Singapore-Osaka (via Taipei) Singapore-Denpasar (Bali) Singapore-Penang Singapore-Ho Chi Minh City Singapore-Phuket Singapore-Hong Kong Singapore-Taipei Jetstar Group CEO Bruce Buchanan heralded the partnership saying, “This commercial arrangement strengthens our existing market leadership position for value based flying in Singapore. It also provides greater consumer traction and access to future Jetstar and Qantas services.” Jetstar Asia CEO Ms Chong Phit Lian said Jetstar’s extended codeshare partnership with Qantas was an important advancement and next step in Jetstar’s evolving Singapore flying hub, a cornerstone to its Pan Asian network expansion and overall large presence in Asia. “Jetstar’s ongoing strategic development and evolution of our major Singapore flying hub we predict will be greatly enabled over time by this new commercial arrangement with Qantas,” Ms Chong said. “This is a common sense and practical next step to further develop both our Singaporean and broader Pan Asian business. “This agreement, enhanced by Jetstar’s current strong competitive market position, will no doubt incentivize future travel from Qantas customers, such as those in the United Kingdom and Europe, on the growing Qantas Group network throughout the Asia Pacific region,” she said. Ms Chong said the new agreement included for Qantas customers a seamless booking and ticketing experience, with full baggage connectivity, standard Qantas baggage allowance, as well as complimentary onboard offerings such as meals and comfort packs# (#on Singapore-Auckland*). Group Executive Qantas Airlines Commercial, Rob Gurney, said the codeshare agreement with Jetstar would expand Qantas’ network of destinations in Asia, providing greater choice and convenience for passengers. “Singapore is Qantas’ major […]
Jetstar have released an additional update in-relation to its flights that have been affected by the volcanic ash cloud following the eruption of the Tengger Caldera volcano in Indonesia. As per yesterdays update services have resumed and additional services have been scheduled to transfer the backlog of stranded passengers to their planned destination. The full media release from Jetstar can be read below: Update on Jetstar Bali services Jetstar wishes to provide an update on its international services into Denpasar (Bali) from Australia and Singapore as a result of a volcanic ash cloud caused by Tengger Caldera volcano in Indonesia. We are pleased to confirm that scheduled Jetstar services between Australia and Singapore to Denpasar International Airport (Bali) successfully recommenced from late yesterday – and this situation continues. With the operation of both of our scheduled and planned* additional services, the majority of affected passengers in Bali will have returned to Australia within the next 24-hours. *Subject to regulatory approval. Jetstar cares for its customers, especially those impacted by previous cancellations on 27 & 28 January and planning is well advanced for up to four more additional recovery services* between Australia and Bali using both our aircraft fleets of two-class A330 and A320/A321s. These planned services will return our customers, previously unable to leave Bali, with direct flights from Bali to Melbourne (confirmed), Perth*, Darwin* and Sydney*. Jetstar Australia and New Zealand CEO David Hall said its decision to resume safe flying to and from Bali was based on information provided from the Darwin Volcanic Ash Advisory Centre, which is indicating that the volcanic cloud has dissipated. “Jetstar is pleased, having achieved the right safety outcome to commence reintroducing all our low fare flights to Bali from Australia and Singapore,” Mr Hall said. “The safety of our customers, our people and our modern fleet had to come first as safety is our number one priority. We know the travelling public have supported this stance. “Now of equal priority is to get holidaying Australians home – for families in time for the new school year – and for holidaying workers to recommence. We have and will enable this through offering additional flights – reworking our operations to get people home – with up to five additional flights* within a 24-hour period. “We appreciate the importance and urgency to return our Bali services to normal operations – for our existing and future customers. As the largest Australian airline flying to Bali we remain heavily committed to the destination and our customers who visit it.” In addition to regular scheduled services, Jetstar last night scheduled an additional Denpasar-Sydney service, and has today scheduled an additional flight from Denpasar-Melbourne as follows: JQ7803 Denpasar-Melbourne (departing 1200/ arriving Melbourne 2035) All passengers travelling on this flight have been advised. Jetstar is also planning further additional services from Bali to Sydney*, Perth* and Darwin* to assist passengers affected by […]