Qantas has revealed details of the special thank you which the airline promised last month following the grounding of the entire Qantas fleet by the CEO Alan Joyce. It was revealed today that the special “Thank You” would be in the form of bonus frequent flyer miles on eligible Qantas flights that are flown between 16 November 2011 and 23 December 2011 these bonus miles includes both existing booking and any new bookings for travel between the the above dates. Qantas Bonus Points Based on Status The bonus points earned on eligible flights between the above dates will vary depending on the tier status of the member and will be calculated as follows: All Platinum and Platinum One Members – Double the points they would normally earn for eligible Qantas flights from 16 November until 23 December 2011 All Gold Members– 50 per cent more points than they would normally earn for eligible Qantas flights from 16 November until 23 December 2011 All Silver and selected Bronze Members – 25 per cent more points than they would normally earn for eligible Qantas flights from 16 November until 23 December 2011 In addition to the above bonus points the 130,000 passengers affected by the grounding of the airline will also be offered a unique Qantas gift or experience, such as complimentary membership to epiQure by Qantas Frequent Flyer – the online food and wine community, a Qantas First Lounge or Qantas Club invitation, a voucher for Qantas Valet or Qantas Drive, or a complimentary Q Bag Tag, depending on the member’s tier status.
Virgin Australia has confirmed it has held discussion with several if its partner airlines including Air New Zealand, Singapore Airlines, Etihad and Delta Air Lines to see if they can in anyway help the Airline in assisting passengers that remain stranded due to the total grounding of Qantas domestic and International services. In addition Virgin Australia is offering passengers stranded by the Qantas grounding special Stranded Passenger recovery fares, which are a 20 discount on the regular Saver fares, however to be eligiable for these fares passengers must be stranded at a port other than their home port hold a Qantas ticket to return home in the next 5 days. Stranded Passenger fares can be booked via the following page: http://www.virginaustralia.com/qantasgrounding/ The full media release from Virgin Australia can be read below: VIRGIN AUSTRALIA ADDS SEATS TO ASSIST QANTAS PASSENGERS Virgin Australia has been working overnight to schedule additional services to assist affected Qantas passengers. The airline will use Virgin Australia aircraft to offer over 3,000 extra seats today between the ports of Sydney, Melbourne, Brisbane, Canberra, Karratha and Perth. This is in addition to the 40,000 seats that Virgin Australia has recently added to its domestic network for travel between 14 October 2011 and 31 January 2012. At present, Virgin Australia has 140,000 seats available for sale on the domestic network through until Sunday 6 November 2011. The airline is also in discussions with alliance partners Etihad Airways, Singapore Airlines, Air New Zealand and Delta Air Lines in regards to adding extra capacity. Current options being explored include: Operating Etihad Airways aircraft between Sydney and Melbourne and operating an Etihad Airways Boeing 777 between Abu Dhabi and Sydney, which will release a Virgin Australia Boeing 777 to operate between Los Angeles and Australia; Operating Singapore Airlines aircraft on key domestic routes; and Operating extra Air New Zealand aircraft on the trans-Tasman route in order to release Virgin Australia Boeing 737s for use domestically. Virgin Australia is offering special “Stranded Passenger” recovery fares for passengers who are currently at a port away from home and hold a Qantas ticket to return home within the next 5 days. The fares are offered at a 20 per cent discount to available “Saver” fares on Virgin Australia and Pacific Blue flights, for travel through to Thursday, 3 November 2011, subject to availability. They are available via a dedicated web page: http://www.virginaustralia.com/qantasgrounding/ A range of other measures are also being taken to ensure Virgin Australia is well-placed to assist affected passengers, with the airline increasing staffing levels at airports and contact centres thanks to hundreds of staff volunteering to work extra hours. Virgin Australia will provide further updates via media release and on our website: http://www.virginaustralia.com/servicedisruption/
Qantas domestic and international services remain grounded until further notice. Since the grounding at 5pm yesterday over 68,000 passengers have been impacted with 447 flights cancelled. Fair Work Australia will reconvene at 2pm today to consider the Federal Government’s application for termination or suspension of the industrial disputes between Qantas and the Australian Licensed Engineers Union (ALAEA), the Transport Workers Union (TWU) and the Australian and International Pilots Union (AIPA). QANTAS RESPONDS TO INDUSTRIAL ACTION Qantas today announced that, from 8pm AEDT on Monday 31 October 2011, it will lock out all employees who will be covered by the industrial agreements currently being negotiated with the Australian Licensed Engineers Union (ALAEA), the Transport Workers Union (TWU) and the Australian and International Pilots Union (AIPA). This step is being taken under the provisions of the Fair Work Act in response to industrial action taken by these unions. The financial impact of action taken to date has reached $68 million and the action is costing Qantas approximately $15 million per week in lost revenue. Approximately 70,000 passengers have been affected and more than 600 flights cancelled. Pilots, licensed engineers and baggage, ground and catering staff are essential to Qantas operations and the lock-out will therefore make it necessary for all Qantas aircraft to be grounded. For precautionary reasons, this will take place immediately (as at 5pm AEDT, Saturday 29 October 2011). Aircraft currently in the air will complete the sectors they are operating. However, there will be no further Qantas domestic departures or international departures anywhere in the world. This will have an estimated financial impact on Qantas of $20 million per day. The lock-out will continue until the ALAEA, the TWU and AIPA drop the extreme demands that have made it impossible for agreements to be reached. Jetstar flights, QantasLink flights and Qantas flights across the Tasman operated by Jetconnect will continue. Express Freighters Australia and Atlas Freighters will also continue to operate. Requirements for employees are as follows: Until the lock-out commences, all employees are required at work as normal and will be paid. Once the lock-out commences: employees who are locked out will not be required at work and will not be paid. employees working overseas will not be locked out and will continue to be paid. all other employees are required at work and will be paid as normal. Customers booked on Qantas flights should not go to the airport until further notice. A full refund will be available to any customer who chooses to cancel their flight because it has been directly affected by the grounding of the fleet. Full rebooking flexibility will be available to customers who wish to defer their travel. Assistance with accommodation and alternative flights, as well as other support, will be offered to customers who are mid-journey. Customers should monitor qantas.com for the latest updates. The latest information will also be posted on Qantas’ Twitter and […]
As of the publication of this article all Qantas Domestic and International Services remain grounded, which is affecting over 13,000 travellers, however it should be pointed out that the grounding does not affect both QantasLink or Jetstar services (both domestic and international) Qantas has setup a hotline number for travellers affected by the Qantas grounding the number is 13 13 13, Qantas are advising only travelling in the next 24 hours should contact this hotline number. Fair Work Australia will reconvene at 2pm today to consider the Australian government’s application to terminate or suspend industrial dispute between Qantas and the three unions. Check back on this site as well as Qantas.com for the latest information on Qantas Flights affected by the Qantas fleet grounding.
Qantas has taken an unprecedented step to ground all domestic and international services Qantas CEO Alan Joyce has made the below media statement the full transcript of which is detailed below. The action by Qantas to ground its entire fleet is estimated to affect 13,305 passengers and should the action be extended it this figure will obviously increase significantly. ANNOUNCEMENT ALAN JOYCE, QANTAS CEO 29 OCTOBER 2011 A crisis is unfolding within Qantas. Industrial action directed by the leadership of three unions – the Australian Licenced Aircraft Engineers Association (ALAEA) representing the licensed engineers, the Transport Workers Union (TWU) representing ramp, baggage and catering staff, and the Australian and International Pilots Association (AIPA) representing the long-haul pilots – is aimed at applying so much pressure on Qantas, so much pressure on our customers, and so much pressure on Australian business, that we will give in to their demands. In 15 months Qantas has reached agreement with more than 10,000 employees represented by four unions on five Enterprise Agreements – or one-third of the Qantas workforce. Over the same period we have been doing all we can to reach agreement with the ALAEA and AIPA and more recently with the TWU. What makes these union negotiations different? Two things. First, these three unions are sticking by impossible claims that are not just to do with pay, but also to do with unions trying to dictate how we run our business. The pilots’ union wants to force us to pay Jetstar pilots on codeshare flights the same high rates that they get at Qantas. This would set a wages precedent that would soon put an end to Jetstar and slash low-cost travel in Australia. Our only alternative would be to remove Qantas codesharing from Jetstar which would have the effect of making some key Qantas routes uneconomic. The licensed engineers want to bind Qantas maintenance to the past; to thumb their nose at world’s best-practice regulations, including those endorsed by Australia’s Civil Aviation Safety Authority; and continue with outdated work practices on new generation aircraft. The TWU was offered an exceptional deal but is sticking to its completely unrealistic claim that would prevent us from the sensible use of contractors. These are impossible demands. We cannot agree to them because they could ultimately put the Qantas Group at risk. The second thing that makes these unions different is that they are running utterly destructive industrial campaigns against Qantas and our customers, hurting all our employees and undermining Australian business. The situation is unsustainable. 70,000 affected passengers Over 600 flights cancelled 7 grounded aircraft Nearly $70 million in damage And $15 million in damage for every week that goes by. The unions’ industrial campaigns are designed to scare away customers. It has become impossible for Qantas to serve our third-party maintenance clients. They are trashing our strategy and our brand. They are […]